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    Duties

    Summary

    Tour of Duty: 8:00 a.m. - 4:30 p.m.
    Position Description Title/PD#: Customer Liaison Representative / PD# 81619-A, 81618-A
    Compressed/Flexible Schedules: Authorized
    Telework: Authorized
    Virtual Position: No

    This recruitment is for one position with the U.S. Department of Veterans Affairs, Office of Acquisition and Logistics (OAL), Acquisition Human Capital located in Washington, D.C.

    Who May Apply: (current/former federal employees, eligible veterans, special hiring authorities)

    Learn more about this agency

    Responsibilities

    Customer Liaison Representative / PD# 81619-A, 81618-A

    Under minimal supervision, the Customer Service Liaison Representative serves as the primary interface point with the customer and monitors, identifies and evaluates overall customer satisfaction to enhance excellence in the efficiency and effectiveness of operations within OAL and customer organizations. Will have expert level skills in the development of acquisition human capital and strategic workforce policies, procedures, programs, and guidance that pertain to all aspects of customer relations, satisfaction and feedback. Demonstrates a highly proficient understanding of highly complex acquisition operations and capabilities along with policies and practices and possess the ability to provide expert advice, assistance, and interpretations. Identify lessons learned, recommend procedural improvements and apply Continuous Process Improvement concepts. Ability to apply the following: Acquisition Human Capital Planning; Action planning; Business acumen; Change management; Competency assessment; Consensus building; Data Visualization; Data/information synthesis; Measures and Metric formulation; Skills gap assessment; and Workforce assessments. Recommends innovative guidance and process improvements to increase overall customer and employee satisfaction. Adeptly utilize diplomacy, business acumen, and marketing capabilities to provide customers with a thorough understanding of the organization's capabilities. Use qualitative and/or quantitative methods to assess and improve customer experiences. Develop marketing approaches and resolve customer challenges to improve customer experiences. Apply the following strategies/techniques: assess organizational needs; identify key stakeholders - internal and external; plan, implement and measure communication initiatives, Possess exceptional, oral communication and presentation skills. Plan, conduct, and document studies to analyze acquisition challenges. Coordinate with senior personnel regarding challenging, confidential & highly sensitive issues. Present well-informed recommendations to the Director based on merits of proposals, problems raised, reactions of interested parties, and identify alternative actions. Conduct training for the acquisition workforce on acquisition-related topics. Perform high-level briefings and speeches to a variety of audiences. Execute outreach activities on government training, certification requirements, & guidance/policies.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    14

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/507158500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.