This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/506984800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The primary duties include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with est. policies and procedures. The incumbent is responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to the Lead or Supervisor as appropriate; overseeing Help Desk activities; and configuring devices and software applications following est. procedures.
Learn more about this agency08/03/2018 to 08/23/2018
$47,686 - $81,400 per year
GS 7 - 11
1 vacancy in the following location:
No
25% or less - You will be expected to travel for this position.
No
Permanent
Full-Time
Competitive
11
No
No
CAZT-10273079-18-BS-500
506984800
Current or former competitive service federal employees.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Current excepted service federal employees.
Open to Status Candidates
Duties include, but are not limited to, the following:
*works on the development, implementation, and management of Information Technology (IT) processing systems, including mini and micro based computer systems networked together in local and wide area networks and interfaced to mainframe computers
*supports the operation of systems/pilot testing of new systems; to include: baseline compliance; patch management; studying documentation provided with new or revised software and taking steps to install software; monitoring the use of disk space; preparing routine workload reports showing system use and available capacity; submitting recommendations to improve the efficient use of the system; and responding to special requests for system data and similar
*reviews proposed changes to the client operating environment; suggests resolutions that are most likely to be used on a regular basis; trains lower graded IT Specialists in account management procedures; and evaluates usage patterns
*identifies and breaks down problems using structured problem resolution approaches; and works with network specialists, applications developers, system administrators and security specialists to prevent recurring problems
*maintains inventory of local application systems and software/hardware used; conducts physical inventory as required of IT equipment throughout the facility
*provides site support, to include racking/stacking/swapping and connecting equipment, monitoring status, and performing other physical actions on the equipment; manages and maintains patch cables in facility computer rooms and closets
*provides feedback on problematic trends and patterns in technical support; develops and maintains problem tracking and resolution databases ensuring accurate records are filed
*provides site support and assistance to telecommunications managers and IP telephones
Schedule: Normally 7:30 AM - 4 PM, Monday - Friday, Full-time, 40 hours per week. NOTE: This position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, the candidate may be subject to overtime work, shift work and/or work on rotating shifts to include evenings, weekends, and holidays.
Location: Hot Springs, SD, IT Service Line
Position Description Title/PD#: IT Specialist (Customer Support) / 15263A, 15264A, 15265A
Financial Disclosure Report: Not required
This is not a virtual position.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is both sedentary and active, requiring walking throughout the medical center. Duties will require lifting, carting and carrying computer equipment such as computers, monitors, scanners and printers weighing 20-40 pounds. Asking assistance from other specialists to help with lifting is encouraged. There may be limited crawling under desks and behind areas to gain access to equipment.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To apply for this position you must submit a complete application package which, in addition to the on-line questionnaire, includes the following required documents:
1. Resume listing work schedule, hours worked per week, dates of employment and duties performed. (required)
2. SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service). You must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted. (if applicable)
3. DD-214, Certificate of Release or Discharge from Active Duty. Must be the Member 4 or Member 2 copy of the DD214 that shows Character of Service. (if applicable)
4. Documentation of Service-Connected disability: Service-Connected disability letter and SF-15 Application for 10-Point Veteran Preference (if applicable) http://www.opm.gov/forms/pdf_fill/sf15.pdf (if applicable)
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/23/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10273079.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/506984800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary Sturgis Motorcycle Rally.
VA BHHCS is a multi-campus health care system, with approximately 1300 employees, providing primary care, acute medicine, surgery, behavioral health, nursing home and domiciliary care from medical centers located at Fort Meade and Hot Springs, SD as well as a staffed Community Based Outreach Clinic in Rapid City and numerous contracted and staffed clinics in Western South Dakota, Northern Nebraska and Eastern Wyoming.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.