This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/506137300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located in a Department of Veterans Affairs, Appeals Management Office, Appeals Resource Center. The Authorization Quality Review Specialist is an integral part of the ARC's quality assurance program, and is a key technical adviser to the Veterans Service Representatives (VSRs), in the AMO. The purpose of this position is to measure individual performance quality as well as identify training needs through the review and assessment of completed compensation and pension claims.
Learn more about this agency07/30/2018 to 08/17/2018
$79,570 - $103,441 per year
GS 12
1 vacancy in the following location:
No
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-Time
Competitive
12
No
No
397-18-288-KP-RU10267551BU
506137300
Duties include, but are not limited to:
- Performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards in accordance with an established monthly schedule.
- Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
- Responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
- Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
- Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
- Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
- Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
- Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
This a Bargaining Position.
Work Schedule: Monday-Friday 8:00 am - 4:30 pm
Compressed/Flexible: Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: PD#37136A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
There is no educational substitution at this grade level.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Selected applicants will be required to complete an online onboarding process.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be rated on the following Competencies for this position:
Competency 1: Knowledge of the laws, regulations and procedures pertaining to the authorization
of veterans claims for compensation, pension or related benefits.
Competency 2: Ability to communicate orally and in writing.
Competency 3: Ability to conduct studies and recommend solutions to problems associated with work operations.
Competency 4: Ability to act as a mentor, identify training needs and instruct personnel in performing tasks.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/17/2018 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10267551.
Note: All applicants are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online please contact the Human Resources Specialist listed on the vacancy announcement for an alternate application process.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/506137300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.