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    Duties

    Summary

    This Bilingual Program Support Assistant position is located at the National Cemetery Administration Scheduling Office in St. Louis, MO.

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    Responsibilities

    The incumbents, as a bilingual (English/Spanish) Program Support Assistants (OA) are responsible for providing program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office. The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office. Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis. The nature of a cemetery and the manner in which different people view death requires great sensitivity. This position requires the ability to type a minimum of 40 words per minute.

    This position requires the ability to read, write, and speak fluently in both Spanish and English.

    Performs public outreach as needed.

    Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the facility cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the facility. Occasionally staff may be called back to the facility to perform emergency overtime work.
    Compressed/Flexible Schedule: Not available
    Telework: Not available
    Virtual: This is not a virtual position.

    Position Description Title/PD#: Bilingual Program Support Assistant (OA)/87114A
    The full performance level of this position is GS-07.

    Relocation Expenses: Not authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    7

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/504659100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.