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    GAO's work is designed to address four common goals:

    - to help the Congress address current and emerging challenges to the well-being and financial security of the American people;

    - to help the Congress to respond to changing security threats and the challenges of global interdependence;

    - to help transform the Federal government to address national challenges; and

    - to maximize the value of GAO by enabling quality, timely service to Congress and by being a leading practices Federal agency.

    This internship opportunity is located in the Office of Information Systems and Technology Services (ISTS) within the following groups:

    Information Systems Security Group (ISSG) responsible for GAO's Information Security Program by establishing GAO policy and guidance on IT Security; assessing information systems and technology for security capabilities; monitoring IT security risks, controls, and effectivenessl and fostering agency-wide security awareness.

    Engineering Operations Group (EOG) responsible for the design, engineering and day-to-day operation and management of GAO's IT infrastructure. This includes data center services and applications such as mail and document management; application integration; LAN administration functions; servers and storage; and network and desktop operating system support.

    Enterprise Architecture and Application Group (EAAG) responsible for the development and maintenance of GAO's Enterprise Architecture and for the development and maintenance of systems that suppor the GAO Audits and Egnagements, Financial Services, and Human Capital Management Segments.

    Operational Readiness Group (ORG) is responsible for managing the IT Service Transition function and the Project Management Office (PMO). ORG’s primary service transition focus is in technical change management, quality control and quality assurance testing, and process and capability improvement. ORG also oversees the project management office, responsible for managing the ISTS project portfolio and the ISTS governance process.

    Web Services Group (WSG) provides web-based support for the process of creating and disseminating GAO’s work. WSG manages GAO’s public website; supports the intranet web infrastructure and processes; manages other smaller GAO-supported external sites; and provides captioning and transcription services for GAO-produced video and audio files for internal and external use.

    Learn more about this agency


    Enterprise Architecture Applications Group (EAAG):

    • Obtain an understanding of the GAO IT governance process (e.g. Change Management, Project Management, Design & Operation Reviews) to capture changes to the technology architecture.
    • Use and maintain EAAG’s strategic technology planning tool (Note: The planning tool being used is the Gartner Group/CEB Roadmap Builder. Training will be provided.)
    • Collect, analyze, and manage technology lifecycle information (e.g. currency of technology, installed state, risk, and dependencies) within the CEB Roadmap Builder tool.
    • Perform duties associated with technology data analysis, maintenance, and publication of roadmaps.
    • Solicit and collaborate with stakeholders for updates to the strategic initiatives sequencing plan.
    • Support IT investment analysis and decision making in support of business priorities.
    • Capture and report out quantitative measures.
    • Attend Enterprise Architecture Review Board and collaborate in team meetings.
    • Execute self-study and professional research related to enterprise architecture standards and new technology related to the IT Plan and/or GAO business requests.
    Engineering and Operations Group (EOG):
    • Work with multi-disciplinary teams consisting of network engineers, data center engineers, software developers, and customer support representatives in planning and conducting IT operations.
    • Coordinate among government and contract staff resources to manage operational efforts in order to meet objectives, costs, and schedule milestones.
    • Research and analyze information technology (IT) problems, issues, and requirements relative to delivering quality IT services.
    • Perform administrative functions and coordinating work with other IT functional areas.
    • Assess documentation needs regarding IT policies, procedures, and/or guidelines.
    • Document processes and procedures related to handling and support of GAO computers end device configurations.
    • Provide reports and statistics on computers and their configurations.
    • Support research, assist in pilots, and implement new technologies to improve management of personal computers.
    Information Systems Security Team Member (ISSG) :
    • Creating the ISSG Security Dashboard.
    • Update and implement Incident response training for ISSG relating to Security Operations Center (SOC) activities for GAO.
    • Coordinate with ISSG Compliance Team on the CAG 20 Security Controls.
    • Review and update procedures for Tripwire and Web Inspect.
    • Establish a U.S. CERT Advisory process.
    • Review and update SOP’s for ISSG tools (Sourcefire, Websense, FireEye, Symantec Endpoint Protection, McAfee Encryption).
    • Coordinate with ISSG Compliance Team on the GAO common controls audit for FISMA.
    Operational Readiness Group (ORG):
    • Develop, maintain, review and debug automated test scripts for use in the Quality Assurance lab to test upgrades and patches prior to deployment.
    • Develop and maintain automated test cases to exercise specific functionality and standardization in the hardware and software.
    • Assist with infrastructure support using tracking tools (i.e. Jira).
    • Document automated test script process.
    • Develop scripts using Java or other language(s).
    • Participate in QA planning activities and helping to design, develop and implement test plans, scripts, and tools based on business requirements, workflows and use cases.
    • Automate existing manual tests.
    Web Services Group (WSG): The incumbent will work as part of (WSG), supporting the day-to-day operations of GAO’s public website, intranet, and other related sites, and related.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…


    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/504298100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.