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    The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VA national scheduling guidelines. The MSA work is confined to the Call Center. The work is in a fast-paced, busy environment with a probability of 85-100 calls per day.

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    Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfer to other VA facilities or private hospitals; performing basic eligibility, copays and pre-authorization requirements for specific coverage. The MSA refers all questions requesting immediately medical attention to a triage RN.

    Work Schedule: 48 hours per pay period (24 hours per week), Monday-Friday, varying shifts between 7:00 am and 5:00 pm
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/502208800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.