Why work for the Federal Bureau of Prisons?Learn more about this agency
You can have a meaningful career with an agency that truly values a diverse workforce. In our agency, you’ll find a diverse workforce employed from entry level jobs to senior management positions. We protect public safety by ensuring that federal offenders serve their sentences of imprisonment in facilities that are safe, humane, cost efficient, appropriately secure, and provides reentry programing to ensure their successful return to the community. Our employees at federal correctional facilities are "correctional workers first" and perform correctional work regardless of their specific occupation.
Our long-standing culture of being a close-knit family sets us apart from other agencies - at the BOP you don't just get to know your co-workers, you make life long friends.
We have many facilities located throughout the nation: 122 institutions, 6 regional offices, a headquarters, 2 staff training academies, and 26 residential reentry management offices.
In accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for initial appointment to a position in a Bureau of Prisons institution. If you are above the maximum entry age and have prior federal law enforcement coverage, you MUST submit an SF-50 to verify prior coverage.
Qualified Preference Eligible Veterans may be exempt from meeting the maximum age of 37. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.
The incumbent serves as a Customer Service Representative overseeing the call center telephone service operations handled by inmate work details. Responsible for the day-to-day operation of the call center and supervision of the inmate workers, handling unique situations involving call center support inbound calls from customers, monitoring inmate telephone skills, ensuring proper work flow, and accountability of the inmate workers. Responsible for the planning, development, implementation, and evaluation of the call center operation.
Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.
Occasional travel - Travel may be required for training.
Who May Apply
This job is open to…THIS IS A DELEGATED EXAMINING ANNOUNCEMENT OPEN TO ALL U.S. CITIZENS.
Duty Location: FCI Jesup, GA
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/502146700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.