• Help



    The Bureau of Consumer Protection's mandate is to protect consumers against unfair, deceptive, or fraudulent practices. The Bureau enforces a variety of consumer protection laws enacted by Congress, as well as trade regulation rules issued by the Commission. Its actions include individual company and industry-wide investigations, administrative and federal court litigation, rulemaking proceedings, and consumer and business education. In addition, the Bureau contributes to the Commission's ongoing efforts to inform Congress and other government entities of the impact that proposed actions could have on consumers.
    This position is located in the Western Regional Office in Los Angeles. The primary purpose of the position is to investigate possible law violations, conduct consumer and business education, serve as a liaison to other agencies and organizations, and evaluate evidence in the consumer protection area. The Western Regional Los Angeles Office investigates and brings lawsuits against companies for consumer protection violations, under the aegis of the Bureau of Consumer Protection.

    Learn more about this agency


    At the full performance level, the incumbent of this position will perform the following duties:
    • Conduct and direct the full range of functions for investigations and projects of the greatest scope and complexity concerning enforcement of consumer protection statutes and rules under FTC jurisdiction.
    • Gather and objectively review and evaluate evidence and information from various sources, including consumers, businesses and financial institutions, to identify potential targets for law enforcement action and support litigation. Analyze and synthesize voluminous consumer complaint data. Utilize databases to locate potential law enforcement targets and complaint trends.
    • Utilize and master a variety of software tools to capture and preserve evidence from various sources, including computers and mobile devices, for use in litigation. Train and offer assistance to attorneys and other support staff in the technical aspects of those tools.
    • Interview and draft declarations summarizing consumer experiences to use in consumer protection litigation. Interview, draft notes of interviews, and, when appropriate, draft declarations summarizing consumer experiences to use in litigation.
    • Analyze and synthesize bank records, balance sheets, income statements, regulatory filings, annual reports, tax returns, ledgers, statements of cash flow and other financial documents and reports. Utilize financial documents and reports to assist in identifying the extent of ill-gotten gains and consumer harm, and the location of assets. Draft reports and memoranda summarizing complex financial information from multiple sources.
    • Analyze and synthesize voluminous business records and other documentary evidence.
    • Process documentary and data submissions and manage and maintain filing and logging systems for evidence, both documentary and data.
    • Utilize and master a variety of software/hardware and databases to develop investigations and support litigation. Train and offer assistance to attorneys and other support staff in the technical aspects of those databases.
    • Plan, coordinate, and participate in investigative support during hearings and trials. Testify at hearings, trial and depositions. Provide substantive ideas for material or evidence to subpoena.
    • Work closely with staff attorneys on various cases and investigations and perform other duties as assigned.

    Travel Required

    Occasional travel - some travel

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    U.S Citizens

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/502041200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.