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    Who May Apply:

    Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of the Commissioner, Intergovernmental Public Liaison, in Washington, DC.

    GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

    Learn more about this agency


    In this high-visibility position, you will be managing and directing the CBP Information Center. This office facilitates communication with the trade and travel communities by providing accurate and consistent information to all inquiries.

    This position starts at a salary of $134,789 (GS-15, Step 1) to $164,200 (GS-15, Step 10) with promotion potential to $164,200 (GS-15, Step 10).

    You will manage a major program that performs professional, technical, and administrative work and has agency-wide impact. You will oversee the planning, direction, and timely execution of the program office through subordinate organizational units.

    • Supervising a team of employees engaged in providing expert customer service to the general public, CBP employees, and other government agencies;
    • Providing expert advice, guidance and recommendations and ensuring that staff has the necessary materials to successfully accomplish their work;
    • Managing a national program for CBP and providing solutions achieved by analyzing and evaluating the effectiveness of the program operations in meeting established goals, objectives and metrics;
    • Directing the formulation, implementation, and evaluation of policies and procedures in the branch; and,
    • Ensuring that information reported to the Commissioner is relevant to the call center.

    Travel Required

    Occasional travel - You may be expected to travel up to 10% per year for this position.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0340 Program Management

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/500317400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.