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    Summary

    OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

    The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary annual Sturgis Motorcycle Rally.
    VA BHHCS is where we live and work in rural small town settings, only minutes from Rapid City's shopping, dining, cultural, and entertainment venues. We offer rich history, including Mammoths and Prehistoric Civilizations, the 7th Cavalry, Deadwood, and Mount Rushmore. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. The Black Hills includes stunning landscapes such as Black Elk Peak, Bear Butte, the Badlands and the Needles Highway.
    VA BHHCS is a multi-campus health care system, with approximately 1300 employees, providing primary care, acute medicine, surgery, behavioral health, nursing home and domiciliary care from medical centers located at Fort Meade and Hot Springs, South Dakota as well as a staffed Community Based Outreach Clinic in Rapid City and numerous contracted and staffed clinics in Western South Dakota, Northern Nebraska and Eastern Wyoming. The VABHHCS is part of VA Midwest Healthcare System (VISN23), which includes facilities in Minnesota, North Dakota, Iowa, Nebraska, and South Dakota.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

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    Responsibilities

    The incumbent serves as Operations Section Supervisor at the Fort Meade VA Medical Center facility of the VA Black Hills Health Care System (VABHHCS). In this capacity, the incumbent supervises the File Room and Switchboard operations at the Fort Meade VAMC and collaborates for coverage with the Operations Supervisor at the Hot Springs VA Medical Center facility. The incumbent serves as the backup facilitator for transcription upload and dictation processes, including liaison with the Contractor for any dictation or transcription issues, and working with the designated Contracting Officer Representative to facilitate resolution of issues. Incumbent provides direct supervision to employees performing a variety of duties supporting the Operations Section under the Health Information Management Service (HIMS) of the Health Administration Service at VABHHCS. This responsibility includes development of performance standards, writing position descriptions, evaluating work performance, counseling of employees whose performance is marginal or unsatisfactory, initiating disciplinary actions when necessary. Hears and resolves employee issues and concerns.Incumbent monitors productivity, productivity standards, participates and develops acceptable productivity levels and writes justifications for staffing levels based on workload and productivity. Initiates recruitment actions, interviews and selects new employees.
    Incumbent plans work to be accomplished; sets goals; assigns work based on priorities; and provides training on work and administrative matters. Conducts quality assurance activities/reviews on image integration, record maintenance, mail and telephone switchboard processes. Functions as the subject matter expert and liaison/resource to administrative and clinical staff regarding activities for requesting, follow up, and processing. Conducts various program support activities to include acting as alternate for dictation and transcription functions, Service level sponsor for the PIV card management process, completion of designated reports, participation in process improvement initiatives, monitors equipment maintenance and advises when necessary for replacement or upgrade.

    Work Schedule: Monday - Friday, 7:30 am - 4:00 pm
    Position Description/PD#: /GS-0303-06_20180-A_Supervisory Program Support Assistant
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - Between VA Black Hills Health Care System Facilities

    Supervisory status

    Yes

    Promotion Potential

    6

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/496272700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.