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    All resumes submitted for USCIS job opportunities must not be longer than five (5) pages in length. To remain eligible for employment consideration for this Job Opportunity Announcement, you should confirm that your resume meets this requirement. If you use Resume Builder, you are encouraged to save your resume to a Word document and upload the Word document in lieu of submitting your resume created through resume Builder. This helps ensure you meet the 5-page resume limit.

    This position of OPERATIONS SUPPORT SPECIALIST starts at a salary of $56,233 GS-9, Step 01, with promotion potential to $88,450 GS-11, Step 10.

    For definitions of terms found in this announcement, please click here.

    This position is not in the bargaining unit.
    This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

    Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.

    Note: USCIS may fill one or more positions using this vacancy.

    The responsibilities described are for the full-performance level.

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    • Serves as an Operations Support Specialist in a variety of administrative specialty areas. Develops, implements, interprets and advises on administrative requirements.
    • Serves as a liaison and consultative link with Headquarters Program Offices through all official roles designated by Management Directives or local leadership. While performing duties as assigned.
    • Assists in the preparation of recommendations for administrative policies, procedures, and management processes for the office through reviews, coordination with various components, and the preparation of special reports, and research and analysis.
    • Collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations. Conducts briefings on special projects and sensitive administrative programmatic issues.
    • Identifying and recommending solutions to administrative problems, and providing advice to staff on established methods and procedures.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/495978400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.