• Help

    Duties

    Summary

    The incumbent is assigned to the Director's Office and will serve as the VA Black Hills Health Care System's Minority Veteran Program Coordinator, American Indian Activities Coordinator, and Equal Employment Opportunity Manager. The incumbent's duties include coordinating special emphasis programs, serving as technical advisor in the discrimination complaint process, identifying disputes best served by mediation, and acting as a point of contact (POC) for aggrieved employees.


    Work Schedule: Monday - Friday 8:00am-4:30pm
    Virtual: This is not a virtual position.
    Position Description/PD#: Equal Employment Opportunity Manager 20274-0
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    Learn more about this agency

    Responsibilities

    Responsibilities to include:

    • Provides guidance, education, coordination and review for the Minority Veteran and American Indian activities and programs (MVPC), and oversees the completion and accuracy of all reports related to minority and American Indian Veterans.
    • Facilitates monthly state-wide, multi-tribal meetings, providing training related to MVPC and American Indian Activities.
    • Provides outreach throughout the VA BHHCS catchment area to establish and maintain strong working relationships with tribal communities and provide assistance to minority Veterans.
    • Establishes and maintains a working liaison with minority Veteran organizations serving to increase community awareness of VA BHHCS patient care services available to Veterans.
    • Is responsible for identifying and formulating workable solutions for identified problematic areas making realistic recommendations to VA BHHCS Director to better serve the unique needs of minority Veterans.
    • Coordinates educational programs/project activities such as meetings, conferences, satellite broadcasts, and information gathering for minority Veterans, minority agencies, and VA BHHCS staff and develops continuing education tools to improve communication to overcome cultural barriers and to increase awareness of the Veteran patient's perception of his/her Health Care System.
    • Ensures the security and confidentiality of materials and personnel records used.
    • Maintains a position of neutrality throughout the entire EEO complaint process.
    • Proposes alternative dispute resolution (ADR) with consenting parties, if possible, to assure prompt and fair resolution, functioning as a Resolution Specialist for the organization. Suggests actions and alternatives for management.
    • Provides operational leadership of the program, maintaining a cadre of trained mediators, assigns work with mediators, tracks resolutions, completes reports, develops and coordinates training.
    • Conducts prompt fact-finding by thoroughly researching all pertinent records relative to the allegation(s) raised. Interviews the responsible management official, other managers, supervisors, and witnesses having knowledge of the matter giving rise to the complaint. Assists aggrieved person in preparing formal complaint.

    Travel Required

    25% or less - Between VA Black Hills HCS Facilities and Communities

    Supervisory status

    Yes

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/495087300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.