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    Duties

    Summary

    The Patient Representative serves as a Transition Patient Advocate (TPA) which has a significant role within the OEF/OIF/OND Care Management Program and the VA Black Hills Health Care System which includes a variety of responsibilities within outreach, benefits coordination, community liaison and collaboration work, social service assistance to case managers and other VA specialty programs and also rendering administrative and programmatic support to include data collection and compilation of various reports.

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    Responsibilities

    • TPA will often be the go to for resource assistance and acquisition through the direction of the program clinicians that includes Nursing and Social Work staff. The TPA will be called upon to assist veterans in understanding a wide array of benefit eligibilities to include education, housing, financial, service connected claims processing, and rehabilitative programs and services. The TPA will often help veterans resolve barriers to care, benefits and services.
    • The TPA will be assisting in the operation of the organizations outreach committee to include providing reports and calendar updates as requested to the VISN 23 (Veteran's Integrated Service Network) POC. The TPA will assist in the development of VA sponsored outreach events and activities such as Welcome Homes, Focus Groups and Stand Downs and they will also be pivotal in shaping participation in events held by other veteran service partners such as Yellow Ribbons, Job Fairs, college events and veteran honoring activities.
    • The TPA will be working with veterans and family members who are in the midst of their adjustments related to deployments and transition from active duty military service in addition to veterans who have been out of service for longer periods of time but have surfaced complex needs and issues requiring steadfast support, guidance and assistance in getting connected or reconnected to VA and/or community supports and services.
    • The TPA will be working closely with the program manager and case management staff to assist in outreach mailings, maintenance of local tracking tools, and case management data applications.

    Work Schedule: Monday - Friday, 07:30am - 4:00pm or 08:00am - 4:30pm.
    Location: This position is located in the Chief of Staff Service Line at Hot Springs, SD. However, this is a position which will require equal service and support at the Hot Springs and Fort Meade Medical Center as well as the Rapid City Clinic in addition to some time spent at other outlying CBOC locations. Thus, this is a position that entails frequent, often daily travel and is a high degree part of the TPA's responsiblity.
    Compressed/Flexible: Mobility and flexibility on the part of the TPA.
    Telework: Not available
    Virtual: This is not a virtual position.
    Position Description/PD#: / 20060-0
    Relocation/Recruitment Incentives: Not authorized.
    Financial Disclosure Report: Not required

    Travel Required

    50% or less - You may be expected to travel for this position.

    Supervisory status

    No

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/491989700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.