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    Summary

    THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

    This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D1615000 and is part of the MI JFHQ Army, National Guard.

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    Responsibilities

    This position is located in an information management organization. The purpose of this position is to manage the state's Information Management (IM) Resource Center. The incumbent manages the IM equipment loan program as well as the self-service work center and assists the other customer support information technology (IT) specialists with fielding help desk calls.

    --Manages all equipment and materials designated as IM "loaner" equipment. This equipment is designated to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc.

    --Manages the IM self-service work center.

    --Participates in the analysis of requests for new and modified applications.

    --Serves as a technical support specialist on DOD, NGB, and state required automated systems and software programs.

    --Updates the customer service database for all service requests.

    --Performs other duties as assigned.

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/491660700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.