WHAT DOES A CASE ADVOCATE DO? The Case Advocate serves as an advocate for taxpayers who have experienced a delay beyond normal processing time, where systemic issues have been identified and actions taken,or who have suffered or are about to suffer a tax hardship that the Taxpayer Advocate Service (TAS) attempts to relieve. In this role, you will resolve taxpayer problems that have not been resolved through normal IRS channels and are generally expected to handle some of the most problematic cases independently. You may be assigned cases that are anticipated to be among the most difficult to resolve due to complicating factors, or that relate to a specialty to in which you have expertise.Learn more about this agency
WHAT IS THE TAXPAYER ADVOCATE SERVICEDIVISION: If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
Position is located in TAS, Deputy Case Advocacy, Area 2 at 31 Hopkins Plaza Baltimore, MD 21201- MD0055 (1 Vacancy).
As a Lead Case Advocate you will:
- Serve as a team leader and provide leadership to a team of GS-501 Case Advocates. Leads the team in identifying, distributing, and balancing workload among employees in accordance with skill level in coordination with the manager and suggesting adjustments in the workload to ensure timely completion of the casework.
- Provide assistance to the taxpayer in the most complex technical and procedural tax cases covering the full range of issues encountered in the TAS office. The Lead Case Advocate represents the office in advocating these cases involving complications and specialized issues for the taxpayer with the IRS’ operating divisions/functions.
- Communicate TAS mission, vision, strategic plan, and values to team members and ensures the integration of all the team’s goals, objectives, strategies, work plans, and work products and services.
- Elevate procedural/policy issues and provide technical recommendations through TAS Systemic Advocacy leadership channels to identify taxpayer issue trends and improve case processing methods.
- Serve as a classroom instructor, On-The-Job Instructor and coach as well as Subject Matter Expert as needed in development of training material and training classes.
- Provide guidance to the team in the selection and application of appropriate problem-solving methods, and techniques. Advice includes work methods, practices and procedures as well as assistance in identifying parameters to viable solutions.
- Represent and communicate team consensus and convey team’s findings and recommendations in meetings and dealings with the manager, other team leaders, program officials, and other customers on issues related to or that have an impact on the team’s objectives, work products, and/or tasks and on actions affecting the team and individual awards, rewards, or recognition.
- Analyze trend reports, identify improvement opportunities for team effectiveness, efficiency, and work products, and develop and implement improvements, including those addressing training needs. Identify any technical deficiencies, create necessary technical and/or procedural job aids and communicate training needs of team members to the manager. Provide guidance to targeted audiences in seminars, speeches and workshops. Provide training and assistance to lower-level employees as necessary.
Occasional travel - Travel may be required for training.
Who May Apply
This job is open to…-Current IRS Internal/Agency Employees
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/489026100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.