WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.Learn more about this agency
WHAT DOES THE EXECUTIVE SECRETARIAT OFFICE DO? The Executive Secretariat Office provides a wide range of support services to the Commissioner, Deputy Commissioners, and other national headquarters offices. The Commissioners Correspondence and Customer Support branch is responsible for managing all correspondence and other taxpayer communications received by the Commissioner to ensure a timely and appropriate response.
1 Position located in the National Headquarters Division, Office of the Executive Secretariat located in Washington DC (DC0022).
As a FrontLine Manager you will:
- Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
- Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
- Give advice, counsel, or instruction to employees on work and administrative matters.
- Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
- Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
- Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
- Identify developmental and training needs of employees, providing or arranging for needed development and training.
- Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.
Occasional travel - 1 to 5 Nights Per Month May Be Required.
Who May Apply
This job is open to…-Current IRS Internal/Agency Employees
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/488383800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.