This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/486805300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The primary purpose of the position is to define and lead the IT Customer Engagement processes of the Library of Congress. The Director reports to the Library's Chief Information Officer (CIO)/Deputy Chief Information Officer (DCIO).
This position is located in the Office of the Chief Information Office.
The position description number for this position is 368326.
This position has no promotion potential.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a supervisory, non-bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
12/18/2017 to 01/03/2018
$124,406 - $187,000 per year
SL 00
1 vacancy in the following location:
Occasional travel - .
No
Permanent
Full-time - Full-time, Flexitime
ST
Yes
VAR000279
486805300
Supervises a group of employees performing work up to the senior level. Provides administrative and technical supervision relative to the staff supervised. Plans work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work; Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees; Observes workers' performance; demonstrates and conducts work performance critiques. Establishes guidelines and performance expectations for staff and clearly communicates these through the formal employee performance management system. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Recommends appointment, promotion, or reassignment and develops work improvement plans, recommending personnel actions as necessary.
The Director is a senior IT leader and will be responsible for the leadership and vision for IT customer engagement across all stakeholder groups. Serves as senior advisor to CIO/DCIO on key IT issues which cross organizational lines and affect service management and customer satisfaction. Provides management expertise in the review and evaluation of legislation for projected impact on Library IT policies. Provides senior level advice on strategies and opportunities for working with high-level individuals to enhance the Library's IT mission, goals and objectives. Collects, analyzes, synthesizes and disseminates relevant customer data and input across the IT enterprise. Supervises business process improvement and continuous improvement functions.
Oversees collaboration with all Library IT stakeholders on IT strategic goals, metrics and evaluation. Manages and administers the IT Service Roadmap, Service Portfolio and Service Catalog and ensures alignment with all stakeholders. Oversees the development of all IT investment requests for enterprise IT services as part of the Library's IT Investment Management process. Manages pricing and Service Level Agreements (SLAs) development for services defined in the IT Service Catalog. Measures, evaluates, and reports customer satisfaction. Supports Standard Operating Procedures (SOPs) development. Oversees ITSM continuous process improvement. Measures, analyzes, and reports on Service Management performance and IT service levels delivered: availability, capacity, continuity.
Communicates clearly with all stakeholders and Library SUs through various methods and channels. Communicates for understanding by all stakeholders all cost, demand and usage patterns for IT services. In collaboration with other OCIO management officials, prepares executive leadership for public speaking engagements, briefings, reports, etc. Responds to customer issues and provide needed information.
The Director forges strong, collaborative relationships and builds consensus among stakeholders across the Library to define, implement, and efficiently manage the Library's IT resources to achieve Library goals, Service Unit goals, and positively impact OCIO customer service. The Director also develops and maintains relationships among peers in the Library and IT communities, as well as government, commercial, and academic organizations, to continuously identify, select, and implement best practices, processes, and tools for effectively engaging IT customers at the Library.
Keeps the CIO/DCIO and other senior managers informed of new information technology legislation and policies. Monitors OCIO policy development. Supports stakeholder engagement on new IT policies and their effective adoption and integration into supporting and related policies and processes throughout the Library.
Your resume is important to this application process. It will be reviewed to determine whether you possess the qualifications referenced above. All applicants are required to submit a resume that provides specific information (to include accomplishments, work experience and education/training) that clearly describes what you would bring to the position. The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty.
To view the Library’s Supervisory Core Competencies click the following link: http://www.loc.gov/hr/employment/uploads/loc_supervisor_core_competencies.pdf.
All initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, all newly appointed Senior Level executives, from outside the Library as well as from within, must serve a one year probationary period in accordance with the Library of Congress Regulations (LCRs) 2017.2-1, Senior Level Executive System.
The Library of Congress is an equal opportunity employer. All who meet the eligibility requirements are encouraged to apply.
Applicants must submit a complete application package that is received by the closing date of this announcement.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify ADA@loc.gov. The decision on granting reasonable accommodation will be on a case-by-case basis.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.
The selected applicant will be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, the Ethics in Government Act of 1978.
You will be evaluated for this job based on how well you meet the qualifications above.
The Library of Congress will evaluate applicants using the information provided in your resume. Reviews are intended to explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection. For Senior Level positions, applicants do not need to respond to specific competency questions but will be requested to answer one question related to how they became aware of this job opportunity.
To preview questions please click here.
Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please carefully follow all instructions under the How to Apply tab to ensure that you are considered for the position.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the Qualifications and Evaluations section of the job announcement to review the qualifications listed to ensure that your resume reflects your accomplishments in those areas.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date.
Please review our evaluation process under Qualifications and Evaluations. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/486805300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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