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    Summary

    This position is located in the Office of the Chief Information Officer.

    The position description number for this position is 368172.

    This position has no promotion potential.

    The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

    The incumbent of this position may work a flextime work schedule.

    This is a supervisory, non-bargaining unit position.

    Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

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    Responsibilities

    The IT Service Operations Director envisions and leads the development and implementation of the Library's IT Service Operations framework. Works with Library executive leadership, OCIO, and stakeholders from all Service Units to collaboratively define the goals, timeline, and constraints of the Library's IT Service Operations function. Supports the overall IT Service Management framework in identifying, characterizing, quantifying, and prioritizing potential IT services as sources of strategic, financial, operational, or technical value that are presented to the Library and its Service Units. The incumbent works with stakeholders, the IT Steering Committee (ITSC), the Architectural Review Board (ARB), OCIO's Service Strategy, Service Planning, Service Design, and Service Transition functions to identify potential investments to achieve value for the Library from service operations capabilities. Develops the Library's IT services roadmap based on these prioritized investments - a high level, multi-year implementation plan for the Library's IT service operations. Oversees all service operations functions and processes delivering IT services at the Library.

    Supports the IT Investment Management process to quantify the cost, benefit, and risk profile of identified projects. Oversees the execution of the IT services roadmap, reports on progress, successes, risks, and overall project performance. Through the IT service governance framework, continuously refreshes investments in IT service operations that reflect the Library's leadership strategies and priorities.

    Defines, establishes, maintains, and executes a performance, cost, and risk reporting framework for all IT service operations. The framework provides Library Executive Leadership, Service Unit Leadership, and OCIO with an accurate, timely, and comprehensive understanding of the IT service operations performance, cost, and user satisfaction, including non-quantifiable considerations and trends.

    The IT Service Operations Director forges strong, collaborative relationships and builds consensus among stakeholders across the Library as they define, implement, and manage the Library's IT service operations processes. The incumbent also develops and maintains relationships among their peers in the library and IT communities, and commercial and academic organizations, to continuously identify, select, and implement best practices, processes, and tools for delivering IT services at the Library.

    Performs the human resource management functions relative to the staff supervised. Establishes performance expectations for staff members which are clearly communicated. Provides informal feedback and periodically evaluates staff on organizational performance. Resolves informal complaints and grievances. Takes personnel actions as necessary. Provides advice and counsel to staff members and subordinate managers related to work and policy matters. Effects disciplinary measures. Reviews and approves or disapproves leave requests. Assures that organization staff at all levels is trained and fully complies with the provisions of the safety regulations.

    Supervisory status

    Yes

    Promotion Potential

    00

    Who May Apply

    This job is open to…

    AGENCY EMPLOYEES - CONSIDERATION UNDER THIS VACANCY IS LIMITED TO THE STAFF OF THE LIBRARY OF CONGRESS, TEMPORARY NOT-TO-EXCEED (NTE) AND INDEFINITE NOT-TO-EXCEED (NTE) EMPLOYESS ARE ELIGIBLE TO APPLY. (EMPLOYEES MUST MAINTAIN THEIR ELIGIBILITY AT THE TIME OF SELECTION.)

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/486799900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.