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    Duties

    Summary

    GAO's work is designed to address four common goals:

    - to help the Congress address current and emerging challenges to the well

    -being and financial security of the American people;

    - to help the Congress to respond to changing security threats and the challenges of global interdependence;

    - to help transform the Federal government to address national challenges; and

    - to maximize the value of GAO by enabling quality, timely service to Congress and by being a leading practices Federal agency.

    To learn more about GAO please visit us on the web at http://www.gao.gov/careers/index.html.

    This position is located the Government Accountability Office (GAO), Information Systems and Technology Services (ISTS), Engineering and Operations Group (EOG). EOG is responsible for the design, engineering and day-to-day operations and management of GAO's IT infrastructure.

    This position is also being announced under the Agency's Merit Promotion Plan for federal employees and non-competitive appointment eligibles. If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement GAO-18-ISTS-2210-01-MP.

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    Responsibilities

    -Provides hand-on IT support fo field office users in support of computer laptops, towers, printers, wireless access, video teleconferencing, and digital phone equipment.

    -Provides on-site support to headquarters engineers in support of troubleshooting, upgrades, and equipment changes/repairs.

    -Provides technical support during local sites outages (planned/unplanned) and disaster recovery exercises.

    -Coordinates the resolution of local problems on assigned systems; and develops documents and maintains problem resolution procedures for various support functions.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    NA

    Who May Apply

    This job is open to…

    All U.S. Citizens

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/485864000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.