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This position is located the Government Accountability Office (GAO), Information Systems and Technology Services (ISTS), Engineering and Operations Group (EOG). EOG is responsible for the design, engineering and day-to-day operations and management of GAO's IT infrastructure.
This position is also being announced under the Agency's Merit Promotion Plan for federal employees and non-competitive appointment eligibles. If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement GAO-18-ISTS-2210-01-MP.
-Provides hand-on IT support fo field office users in support of computer laptops, towers, printers, wireless access, video teleconferencing, and digital phone equipment.
-Provides on-site support to headquarters engineers in support of troubleshooting, upgrades, and equipment changes/repairs.
-Provides technical support during local sites outages (planned/unplanned) and disaster recovery exercises.
-Coordinates the resolution of local problems on assigned systems; and develops documents and maintains problem resolution procedures for various support functions.
Who May Apply
This job is open to…All U.S. Citizens
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/485864000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.