• Help



    This position is open to New Mexico VA Health Care System Employees only and falls under the requirements of the Merit Promotion Plan for Bargaining Unit Positions and will be posted for 5 business days as determined by the open and close dates of the announcement.

    Albuquerque is a major metropolitan area with a population exceeding 600,000 and is nestled between the Sandia Mountains and the Rio Grande. Albuquerque is home to a growing TV/movie industry. The climate is one of the best features, with very mild winters and warm summers and cool evenings. Outdoor activities are vast and include hiking, skiing, mountain climbing, fishing, hunting, biking, year-round golf and tennis.

    Failing to submit any documentation that is required and listed under the "Required Documents" tab may result in loss of consideration.

    As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide may other services to Veterans through the Benefits Administration and National Cemeteries.

    Relocation/Recruitment Incentive: Relocation/Recruitment Incentives are NOT authorized for this positions.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    Learn more about this agency


    This position is located in the Office of Information Technology (OIT), Service Delivery and Engineering (SDE), Facility Operations at the New Mexico VA Health Care VA System. The incumbent's work involves the planning and delivery of customer support services. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned. The incumbent is also responsible for diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets; escalating problems to the Lead or Supervisory IT Specialist as appropriate; overseeing IT support ticketing system activities; and coordinating device files for software applications following established procedures. The incumbent provides client application support for various devices. The incumbent serves as a representative of the OIT organization in the assurance of the Department's mission and complies with VA policies. The incumbent works on the development, implementation and management of Information Technology (IT) processing systems. The systems environment includes mini and micro based computer systems networked together in both local and wide area networks and interfaced to mainframe computers. The incumbent works in a multi-vendor IT environment supporting multi-user computer systems. Recommends new or revised operating procedures and controls to meet the operating requirements for system users. Participates with the Chief Information Officer (CIO) in managing the transition to modernized systems. Serves as technical and administrative manager for automated systems, including electronic data processing, word processing and telecommunications systems. Monitors system and device utilization and develops system configurations for both new and existing equipment. Performs system maintenance and repair activities, as well as software and hardware enhancements. Supports the operation of systems/pilot testing of new systems in accordance with documented procedures established in VA. These duties include: baseline compliance; patch management; studying documentation provided with new or revised software and taking appropriate steps to install software; monitoring the use of disk space; preparing routine workload reports showing system use and available capacity; submitting recommendations to improve the efficient use of the system; and responding to special requests for system data; maintain and update system files necessary to control all aspects of system operations and access.

    Work Schedule : 7:30 am to 4:00 pm
    Position Description Title/PD#: IT Specialist (Customer Service)PD No. 15263A, 15264A, 15465A
    Fair Labor Standards Act: Non-Exempt
    Bargaining Unit Status Code: 1272

    Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    Current New Mexico VA Health Care System employees only.

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/485647900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.