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    This position is being concurrently advertised under Merit Assignment Procedures (MAP) vacancy number NTIA-FRNA-2018-0006. Applicants who wish to be considered under MAP must apply to both vacancies separately.

    This position provides all facets of end user IT support for FirstNet personnel.

    • A probationary period may be required.
    • This position can be filled in either Reston, Virginia or Boulder, Colorado.
    • This position is in the competitive service.

    • The salary range for a Band IV located in Reston, Virginia is $94,796.00 - $145,629.00
    • The salary range for a Band IV located in Boulder, Colorado is $92,969.00 - $142,821.00

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    The incumbent will serve as an IT Specialist (Customer Service) and will perform, but not limited to, the following major duties:

    Imaging software, troubleshooting software and hardware issues and resolving trouble tickets.

    Analyzing hardware/software issues and providing comprehensive end user support.

    Performs trend analysis while working with the IT trouble ticketing system.

    Installs anti-virus programs, vulnerability scanning, intrusion detection, and prevention.

    Establishes microcomputer hardware and software configurations.

    Provides server and device management customer support.

    Defines IT equipment requirements for handling IT solutions.

    Provides training for users on new equipment and software.

    Consults with customers regarding potential system or program upgrades.

    Works with desktop, laptop, and mobile device operating systems to include Microsoft, iOs, Android, and Windows Phone.

    Works with remote access and telework systems.

    Works with patch management solutions that are applicable to personal computing devices and mobile device management software.

    Documents process and procedures pertaining to IT issues.

    Travel Required

    Occasional travel - Occasional travel will be required.

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    All qualified United States Citizens

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/485639400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.