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    The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary annual Sturgis Motorcycle Rally.

    VA BHHCS is where we live and work in rural small town settings, only minutes from Rapid City's shopping, dining, cultural, and entertainment venues. We offer rich history, including Mammoths and Prehistoric Civilizations, the 7th Cavalry, Deadwood, and Mount Rushmore. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. The Black Hills includes stunning landscapes such as Black Elk Peak, Bear Butte, the Badlands and the Needles Highway. When it's time for civilization, you'll find the Black Hills hosting local and national theatre groups, movie companies, national pow wow competitions, international dance troupes, symphony orchestras, and a variety of entertainers. Sports enthusiasts will find auto races, college sports, semi-pro hockey, and some of the best in rodeo. 

    VA BHHCS is a multi-campus health care system, with approximately 1100 employees, providing primary care, acute medicine, surgery, behavioral health, nursing home and domiciliary care from medical centers located at Fort Meade and Hot Springs, South Dakota as well as a staffed Community Based Outreach Clinic in Rapid City and numerous contracted and staffed clinics in Western South Dakota, Northern Nebraska and Eastern Wyoming.

    VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
    If you are not a current Federal employee, you must apply under BH-17-457-CB-2024352-BU in order to be considered for this vacancy.

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    This position functions as a Lead Pharmacy Technician in the VISN 23 VA Black Hills Call Center (BHHCS) Call Center.  The Call Center provides virtual services to all Black Hills Regional/VISN 23 Consolidated Call Center outpatient pharmacy departments during normal business hours. The Pharmacy Call Center assists patients in the VISN 23 service area with prescription refills, clinical pharmacist extension requests, medication hold, and tracking of mailed medication, formulary information, pill identification, address changes and triage for the local pharmacy departments. The Lead Pharmacy Technician serves as second tier support to front line staff by managing difficult customer service issues, complex pharmacy cases, and/or extensive coordinated care with Outpatient Pharmacy departments. The Lead position is critical to meet performance expectations as described in the SAIL Report, VHA Directive 2007-033 "Telephone Service for Clinical Care" and VHA Support Services Center (VSSC), objectives and expectations, as this position has influence in increasing front-line call turnover, thereby reducing abandoned call activity.

    Work Schedule: Monday through Friday, 7:30 am to 4:00 pm

    Functional Statement Title/#: Call Center Lead Pharmacy Technician GS-0661-7

    Travel Required

    Occasional travel - Between VA Black Hills HCS Facilities

    Supervisory status


    Who May Apply

    This job is open to…

    Current Federal Employees

    Questions? This job is open to 1 group.

  • Job family (Series)

    0661 Pharmacy Technician

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/484686900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.