This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/484394400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
VA Northern Indiana Health Care System (VANIHCS) is larger than just a single facility. It is a fully-integrated medical care facility with dual campuses in Fort Wayne and Marion and Community Based Outpatient Clinics (CBOCs), in Goshen, South Bend, Peru and Muncie, Indiana and combined VA mission. The combined mission of the VANIHCS means military retirees, and eligible veterans receive health care at these facilities.
For additional information about VA Northern Indiana Health Care System, Fort Wayne, Indiana and Marion, Indiana please visit the following links:
http://www.northernindiana.va.gov/
http://www.visitfortwayne.com/
http://showmegrantcounty.com/
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Learn more about this agency11/14/2017 to 11/28/2017
$33,069 - $42,995 per year
GS 05
Not required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
No
610-18-RWS-2023945-BU
484394400
The purpose of this position is to serve as a Medical Support Assistant (MSA) assigned to Medical Administrative Services for the VA Northern Indiana Health Care System. The MSA at grade GS-5 is responsible for a range of duties at the full-performance level of this position. The MSA works collaboratively under an interdisciplinary coordinated care delivery model (i.e., with a patient aligned care team (PACT), or within another specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). Your duties will include, but not be limited to:
- Coordinate with the patient care team to review clinic utilization by using various reports (such as the Clinic Utilization Statistical Summary) to ensure that the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments.
- Develop and maintain effective and efficient communication with the patient, with the interdisciplinary team, with VA medical centers, and with other agencies.
- Assisting with communications during the inpatient to outpatient discharge; communicates with non-VA medical facilities.
- Facilitate/process secure messaging with the patient and with the team; notifies patients of normal lab results.
- Develop and manage a tracking system for follow-up care such as consults, tests, etc.
Work Schedule: Monday - Friday, 8:00am - 4:30pm or may include irregular tours based on patient needs.
Position Description Title/PD #: Medical Support Assistant (MSA)
Service Line: Medical Administration Service
Relocation Expenses: Relocation expenses/incentives are not authorized for this position.
Physical Requirements:
The majority of work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying of items such as training manuals. The MSA is required to sit for long periods of time at a computer terminal typing data while having face to face contact with Veterans and answering the telephone. In addition, there can be increased stress due to the intensity of a patient/customer complaint or concern.
Selectee will be required to participate in the seasonal influenza prevention program.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement: Tuesday, November 28, 2017
BASIC REQUIREMENTS
Citizenship: Citizen of the United States.
English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.
Physical Requirements: Applicants must undergo a pre-employment medical examination and be medically suitable to perform the essential duties of the position efficiently and without hazards to themselves and others. See VA Directive and Handbook 5019.
Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;
OR
Education: One year above high school
OR
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
AND
GRADE REQUIREMENTS:
Knowledge of Current MSA Practices: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
GRADE DETERMINATION: GS-5 MSA
Experience. In addition to the basic requirements, this position requires at lease one (1) year of experience equivalent to the next lower grade level (GS-04) or 4 years of education above high school. (Your experience must be detailed in your résumé to receive full credit.)
Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties: The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
In addition to the qualifications above, candidates must demonstrate the following Knowledge, Skills, and Abilities:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually worked. Your resume/application form MUST include the following: grade level for each position held (if applicable), the to/from month and year for each position held, and the number of work hours per week, (i.e., GS-7, 03/09-06/11 (or Present), 40 hrs/week).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
References:
Candidates must meet all the requirements identified in the VA Handbook 5005/53, Part II, Appendix G-45, Medical Support Assistant, GS-679 Qualification Standards http://vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm This can be found in the local Human Resources Office.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
Selectee will not be required to file a financial disclosure report.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Your resume must include the following information for each job listed:
Job Title
Duties (be as detailed as possible)
Month & Year start/end date (e.g. June 2007 to April 2008)
Full-time or Part-time status (include hours worked per week).
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.
You must provide a complete Application Package which includes:
1. Résumé (required) - Resume needs to include the number of hours worked per week for all jobs listed, a detailed description of your duties performed, and the month/year to month/year worked for all jobs listed.
2. VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf). All other applicants must submit form.
3. Answers to the Assessment Questionnaire either in Application Manager or by 1203FX form, available at http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf.
You may also submit the following supporting document type (s), which may not be required for all applicants:
1. Optional Form 306 - Declaration for Federal Employment (Available athttp://www.opm.gov/forms/pdf_fill/of0306.pdf). (required unless currently an employee at facility)
2. Copy of Current Certification, Licensure, or Registration
3. Copy of college transcript.
4. Veterans who are outside of the VA Medical Center must submit a DD-214 documenting all dates of service as well as character of service (honorable, general, etc.), more than one DD-214 may be needed to show your total military service; and a Application for 10-point Veteran Preference (SF-15) form and required documentation, if you are claiming 10-point veteran preference. (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).
5. Notification of Personnel Action (SF-50). Required only for current employed Federal Employees and prior Federal Employee, please include latest SF-50, Notification of Personnel Action, and verify that it identifies your position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). Submit most recent action showing highest grade/step held. Former Federal employees should submit a copy of their separation personnel action.
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is TAG:VacancyID.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online.
To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Tuesday, November 28, 2017 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click Here.
To verify your application is complete,log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on Application Status. For a more detailed update of your status, click on more information. Information regarding applicant notification points can be found in the USAJobs Resource Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/484394400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Vacancy Identification Number (VIN): 2023945
OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?