This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/483788400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
MINNESOTA NATIONAL GUARD:
This position is located in an information management organization. The purpose of this position is to serve as the primary interface between the incumbent's assigned organization and all information systems customers associated with the C4 mission. Responsible for management of the organization's customer support help desk and maintenance of the workload accounting database using help desk software.
NATIONAL GUARD MEMBERSHIP REQUIRED
UNIT: JFHQ, J6, NGMN-IMI, 600 Cedar Street, Saint Paul, MN
LOCATION: Saint Paul, MN
SELECTING OFFICIAL: MAJ Christopher P. Brossart, (651) 268-8822
This is an Excepted Service position that requires active membership in a compatible MOS in the Minnesota Army National Guard and wear of the military uniform. Acceptance of an Excepted Service position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently enlisted in the Minnesota Army National Guard must be eligible for immediate enlistment or appointment. For enlistment/appointment criteria, consult www.nationalguard.com
**Upon selection, individuals will undergo a background check to validate suitability for employment with the federal government as permitted by law, regulation, Presidential order or other authority. Suitability is dependent upon the particular requirements for security clearance, sensitivity level, and DOD IT network access. Items checked include, but are not limited to all criminal history record information, employment history, education and fiscal accountability/responsibility.**
11/06/2017 to 11/20/2017
$64,218 - $83,480 per year
GS 11
1 vacancy in the following location:
Not required
No
Temporary Promotion
Full-Time
11
No
MN-10077677-AR-18-105
483788400
A IT Specialist (CUSTSPT), GS-2210-11, Serves as a technical expert on all supported automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving hardware and software problems. Systems used include personal computers, mini computers and mainframes. Develops and maintains the customer service database for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and update of status with the user. Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Provide database maintenance on the customer support database. Participates in the analysis of requests for new and modified applications. Determines equipment demands and number and kind of requests received: data communications requests, telecommunications requests, visual information requests, and information services requests. Researches trends and patterns to implement new or improved communications methods and procedures. Incumbent uses judgment in relating trends in workload, equipment performance, other activity's experience with comparable proposals to determine the worth of a proposed change in the state's networking, automation, telecommunications, visual information or information services normal working environment. Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met. Consults with users and managers to determine specific locations and requirements for the particular system installation. Identifies requirements for and coordinates necessary improvements with Facilities Management Office, Communications Manager and others. Develops bill of materials to support equipment installation. Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Performs other duties as assigned.
COMPATIBLE MILITARY ASSIGNMENT: ENL: CMF 25
MILITARY COMPATIBILITY:
Upon selection, individual must be assigned to a compatible military position and must also maintain satisfactory membership in the Minnesota National Guard.
Upon selection, individuals will undergo a background check to validate suitability for employment with the federal government as permitted by law, regulation, Presidential order or other authority. Suitability is dependent upon the particular requirements for security clearance, sensitivity level, and DOD IT network access. Items checked include, but are not limited to all criminal history record information, employment history, education and fiscal accountability/responsibility.
Participation in direct deposit is mandatory.
POSITION DESCRIPTION: D0268000
REMARKS: No PCS available. This position is project to be filled until 2019. Temporary Promotion Opportunity. Members with rank higher than identified in 'Key Requirements' are eligible to apply, but may be required to take a reduction should they be selected. The military grade of the supervisor must equal or exceed the grade of personnel supervised. Sensitivity Level 2.
SELECTIVE PLACEMENT FACTOR: ENLISTED
IAW NGR 600-25 AND AFI 36-101, grade inversion within the full-time workforce is not permitted.
Acceptance of a Technician position may result in the termination of your Selected Reserve bonus.
To view ALL MN National Guard Vacancies, go to: http://www.minnesotanationalguard.org/careers/minnesota.php
IMPORTANT NOTES:
You will be evaluated for this job based on how well you meet the qualifications above.
AREAS OF PRIORITY: In Accordance with MN National Guard Regulation 690-335 (Army) or 36-1 (Air), Applications will be forwarded to the selection official to conduct reviews by area of priority as listed below
Area 1: Career/Career-Conditional Technicians assigned to the Minnesota Army National Guard.
Area 2: Indefinite Technicians assigned to the Minnesota Army National Guard who were initially hired based on a posted job vacancy.
Area 3: Career/Career-Conditional and Indefinite Minnesota Air National Guard Technicians Statewide (133rd Airlift Wing and 148th Fighter Wing) who were initially hired based on a posted job vacancy.
Area 4: National Guard technicians from other states, Minnesota National Guard Technicians who have not previously competed, traditional Minnesota National Guard members, and civilian person eligible for membership in the Minnesota Army National Guard.
Evaluation Factors:
Candidates will be evaluated on the basis of appropriate education, experience, training, self-development activities, and special awards. Candidates are considered on the basis of available information on their current application and supporting information that has been provided to this office. To ensure full consideration, applicants are urged to submit information about their training, self-development, outside experience, activities and awards. National Guard military (Part-time) service is considered as full-time experience when evaluated against the qualification requirements for a technician position. The applicant is credited with actual number of months the member has been in the National Guard if the experience is related.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
To apply for this position, you MUST submit a complete Application Package which includes:
1. Your resume and/or OF 612 showing work schedule, hours worked per week, dates (format must include Month and Year, e.g, 02/2017, Feb 2017, ect.) of employment and duties performed.
2. Other supporting documents: It is highly recommended that you also submit the AGO 163 to accurately reflect your military experience.
Copies of the OF 612 and AGO 163: http://www.minnesotanationalguard.org/
Job Information: Vacancy Identification Number (10077677), title (IT SPECIALIST (CUSTSPT)) and grade(s) for which you are applying.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10077677
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
CONTACTING US: After you have read all the instructions in this vacancy announcement, if you still have questions about this position or the application process, you may contact us at (651) 282-4155.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/483788400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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