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    Duties

    Summary

    You will serve as a Disaster Recovery Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Customer Service Center - CSC Buffalo, New York. This position provides customer service to individuals, businesses, and internal customers regarding the SBA disaster loan program.

    By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

    Learn more about this agency

    Responsibilities

    As a Disaster Recovery Specialist (Bilingual), some of your typical work assignment may include:

    • Communicating via phone and email with disaster survivors advising them of the availability of SBA disaster assistance and providing detailed information to the public regarding SBA's disaster loan program.
    • Using various computer systems and software programs to research and respond to customer inquiries, record call activity, and complete necessary forms.
    • Answering borrowers' questions regarding the loan closing and disbursement process.Assisting individuals and business with the completion of various SBA disaster loan applications.

    Travel Required

    Occasional travel - Occasionally, you may be required to travel to a disaster site during increased disaster activity.

    Supervisory status

    No

    Promotion Potential

    9

    Who May Apply

    This job is open to…

    You may apply if you are a U.S. Citizen

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/483125500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.