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    Summary

    WHAT DOES A FRONTLINE MANAGER DO? As a Front Line Manager, first level supervisor, you will be responsible for assigning, directing, and reviewing the work of subordinate employees. You will use your leadership skills and management techniques for planning, scheduling, and coordinating work operations, planning and carrying out the training and development of employees, evaluating employees' work performance, and in performing all other related administrative functions. Generally, you will direct the work operations of subordinates performing administrative, complex clerical, technical and/or work comparable in nature. The functions, activities, and services provided may have limited geographic coverage and support activities within specific agency program segments.

    WHAT IS THE DIVISION: The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

    This is a roster announcement open continuously and allows applicants to apply up to the last cut off date listed in the announcement. The roster will be used to fill positions throughout the next 12 months. We are projecting approximately 7 vacancies may be filled during the life of this roster open period of 10/18/2017-08/23/2018 and selections may be made through 08/23/2018. Contingent upon funding and space requirements, one or more vacancies may be filled in Franklin, TN as they become available in this location during the life of this roster. Applicants need to apply and be eligible on or prior to the cut off dates or the closing date to be considered for the roster. Additional and/or updated applications must be submitted by 11:59 pm ET (Eastern Time) at the close of each of the following cutoff dates: 10/31/2017, 02/23/2018 and 05/23/2018.

    7 positions are located in The Wage & Investment Division (W&I), Accounts Management Operation at 127 International Dr, Franklin, TN 37067 (TN2709).

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    Responsibilities

    As a FrontLine Manager you will:

    • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
    • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
    • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
    • Give advice, counsel, or instruction to employees on work and administrative matters.
    • Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.
    • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
    • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
    • Identify developmental and training needs of employees, providing or arranging for needed development and training.
    • Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

      WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.

    Travel Required

    Not required

    Supervisory status

    Yes

    Promotion Potential

    07

    Who May Apply

    This job is open to…



    Current IRS Internal/Agency Employees

    Questions? This job is open to 1 group.

  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/482290500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.