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    Summary

    The Federal Emergency Management Agency (FEMA) of the Department of Homeland Security is seeking a limited number of applicants for temporary, full time jobs in Carson City, NV. All candidates should possess leadership skills, ability to manage a high performing, diverse workforce, and strong customer service skills. Eighteen years of age and US Citizenship required. Selected candidates will be required to complete a background investigation which includes fingerprinting. FEMA is an Equal Opportunity Employer. Salaries are comparable to local pay rates.

    FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

    Learn more about this agency

    Responsibilities

    In this position, you will supervise a team of customer representatives working in our Caller Services and Casework (CSAC) unit supporting the delivery of disaster assistance for individuals and households. Typical assignments in this role include:

    • Providing day-to-day supervision of the assigned registration, helpline, and processing operations;
    • Providing call center services to disaster survivors;
    • Entering and retrieving information from the National Emergency Management Information System (NEMIS) software program in response to inquiries from applicants concerning the status of disaster applications; and
    • Analyzing the procedures for processing requests for assistance and developing recommendations for changes to established policies/procedures.

    Supervisory status

    No

    Promotion Potential

    00

    Who May Apply

    This job is open to…

    All U.S. Citizens - must reside within 50 miles of Carson City, Nevada.

    This announcement will close at 11:59 pm EST on September 15, 2017. Please note, this announcement may close prior to this date if the desired applicant pool is reached.

    Resumes will be reviewed daily for consideration. Please ensure that the resume you submit upon application is the one you would like reviewed.

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/478634700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.