This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/470184200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Information Technology Specialist (CUSTSPT), GS-2210-11, PD# D0268000
JFHQ-G6, Fort Dix, New Jersey
Starting Salary: $68,666 PA
Salary Range: $68,666 - $89,262 PA
OPENING DATE CLOSING DATE
15 May 2017 31 May 2017
AREA OF CONSIDERATION:
AREA I: All New Jersey Army National Guard (NJARNG) Technicians
If the individual selected is currently on a title 10 tour no action can be taken until he/she is released from tour.
APPOINTMENT STATUS: EXCEPTED
This is a Dual Status Excepted Technician position in the New Jersey Army National Guard.
( ) OFFICER ( ) WARRANT OFFICER ( X ) ENLISTED
MINIMUM RANK: SPC/E-4 MAXIMUM RANK: SSG/E-6
MILITARY POSITION: Joint Force Headquarters - G6
NATIONAL GUARD MEMBERSHIP STATUS: Employment in this position requires concurrent military assignment to a compatible military position in the New Jersey National Guard in one of the following military specialty codes: CMF: 25
NOTE: THE INDIVIDUAL SELECTED HAS TWO YEARS TO OBTAIN ADVERTISED AFSC/MOS
LEVEL OF CLEARANCE/INVESTIGATION: MUST HAVE A SECRET SECURITY CLEARANCE.
SELECTIVE PLACEMENT FACTORS: N/A
PRE-PLACEMENT PHYSICAL REQUIREMENTS: N/A
SELECTING OFFICIAL: MAJ David A. Beveridge, Operations Officer
Learn more about this agency05/15/2017 to 05/31/2017
$68,666 - $89,262 per year
GS 11
1 vacancy in the following location:
Occasional travel - Occasional Travel May Be Required
No
Permanent - Excepted Service Permanent
Full-time - Full Time
No
NJ17-AR-50 (1937715)
470184200
The following list of duties is not conclusive but provides a brief snapshot of the duties that may be required for this position: A copy of the complete position description is available in the Human Resource Office.
DUTIES: Serves as a technical expert on all supported automated systems utilized throughout the state. Develops and maintains the customer service database for all service requests. Performs intensive collection and analysis of data from the customer service database to create trend reports, performance reports, and future requirements for all areas of Information Management. Researches trends and patterns to implement new or improved communications methods and procedures. Conducts site surveys for information systems designed to verify adequacy of network operations and ensure customer needs are met.
QUALIFICATIONS REQUIRED: APPLICANT MUST PROVIDE A COPY OF A CURRENT VALID DRIVER'S LICENSE
NOTE: Anyone selected for this position will be required to obtain Security+ certification within 6 months of effective date.
GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
Please address the following Knowledge, Skills and Abilities (KSA's) in your resume: Applicants who meet the eligibility requirements will be further evaluated on the following KSAs considered essential to perform the duties and responsibilities of this position.
SPECIALIZED EXPERIENCE: Must have 36 months of experience in the following:
KNOWLEDGE
of customer service support principles and methods sufficient to manage the customer support help desk operations involving the delivery of a full range of customer support services to all serviced organizations.KNOWLEDGE of network configuration techniques, computer equipment and assigned system software to determine source of failures.
KNOWLEDGE of current state-of-the-art system software to include operating systems as well as functional application software.
KNOWLEDGE of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network, and user-related problems.
SKILL in providing staff advice, planning, user assistance/training and evaluation services and functions within each specialty area.
SUBSTITUTION FOR SPECIALIZED EXPERIENCE: A PHD or equivalent, or 3 years of progressively higher level graduate education leading to such a degree. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that a provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
If using education to qualify for this position OR education is a MANDATORY requirement to meet qualifications, you MUST submit copies of college transcripts along with your application/resume prior to the closing date of the vacancy. If selected for the position, prior to your appointment, you will be required to request certified official transcripts be sent directly from the college or university that identify each course, the college or university, semester or quarter hours earned and grade.
PARTICIPATION IN DIRECT DEPOSIT IS MANDATORY
UNDER 5 USC 2108 & 5CFR 211, VETERAN'S [REFERENCE CRITERIA DOES NOT APPLY
PERMANENT CHANGE OF STATIONS (PCS) NOT AUTHORIZED
Financial Suitability - It is the policy of the government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.
You will be evaluated for this job based on how well you meet the qualifications above.
EVALUATION METHODS: Applications will be reviewed to determine basic eligibility. Applicants must meet the basic qualifications for the position, including any selective placement factors, in order to be considered basically qualified.
Selection for this position will be made without consideration of race, religion, sex, sexual orientation, marital status, national origin, age, lawful political or other affiliation, membership or non membership in an employee organization, physical handicap which does not prevent normal performance of duties, or other non-merit factor. Complete and accurate information must be provided on your resume or application. Attach additional sheets if necessary.
METHOD OF SELECTION: NJDMAVA TPR 335.A Merit Placement Plan.
For this vacancy announcement the following documents are required:
Current Resume
Security + Certificate is required within 6 months of being selected.
HELPFUL HINTS:
DETAILS, DETAILS, DETAILS, about the experience that relates to the position you are applying for.
Be sure to include all work history, both military and civilian, that is relevant to position applying for
Provide the month and year of the dates of experience.
Unique A. Wilson
(609)562-0889
UNIQUE.A.WILSON.MIL@MAIL.MIL
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide both of the following parts:
1. Your responses to the Occupational Questionnaire, and
2. Your resume and any other documents specified in the Required Documents section of this job announcement. (name on resume must match current military ID or driver's license)
TO APPLY ONLINE
The complete application package must be submitted by 11:59PM (EST) on Wednesday, May 31, 2017 to receive consideration.
To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers button to submit your application package.
It is your responsibility to ensure that your responses and appropriate documentation are submitted prior to the closing date. Wednesday, May 31, 2017
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The 'Details' page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do NOT fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
TO FAX DOCUMENTS
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdfand provide the required information. The Vacancy ID is 1937715
2. Fax your documents to 1-478-757-3144.
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Wednesday, May 31, 2017 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
TO APPLY BY FAX
To complete the occupational questionnaire and submit via fax:
Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf
Fax all six pages of the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.
EXCEPTION TO POLICY : NJANG & ARNG military members DEPLOYED may submit their applications by email or fax. OPM Form 1203FX, resume, and other documents (application must be accompanied with Title 10 orders) must be submitted by the vacancy closing date to the following: E-mail: ng.nj.njarng.mbx.nj-job-submission@mail.mil or Fax# 609-562-0855, ATTN: J1-HRO-TB-S.
View Occupational Questionnaire CLICK ON LINK TO VIEW QUESTIONNAIRE
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
Instructions for completing the OPM 1203-FX:
If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/470184200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
THE NEW JERSEY ARMY GUARD
FEDERAL TECHNICIAN VACANCY ANNOUNCMENT
THIS IS A MILITARY POSITION
NJ17-AR-50, VIN# 1937715