Job Overview


***Failure to supply all required documents and complete documents will result in non-consideration for this position***

This vacancy is also being announced simultaneously as NQ-17-RPV-1928798-BU (Internal) to candidates who are current and Permanent VA employees. Please review each announcement to see if you are eligible for consideration to both. You must apply separately for each announcement in order to be considered under both procedures.

Vacancy Identification Number (VIN): 1928853


Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to:


VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.


The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model. S/He performs the full range receptionist, customer service, and other duties assigned for the proper and timely treatment of patients, and maintain appointment schedules for one or more clinics or units. S/He must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

S/He supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. S/He must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number. Pertinent new patient information and updated patient information is also entered into the PADRECC secure Portal. This SharePoint is reviewed weekly for accuracy. Incumbent will complete any queries requested by physicians or nurses.

S/He explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients. S/He collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance.

S/He explains and promotes Veteran registration for, and utilization of, My HealtheVet (MHV).

As front line contact with patients and staff, the incumbent sets the tone concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.

A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by complying with facility document scanning policies and procedures, Consult message protocols, and all scheduling compliance updates.

Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

The Parkinson's Disease Research, Education and Clinical Center (PADRECC) AMSA will coordinate activities related to registration, eligibility, beneficiary travel and other ancillary services for beneficiaries of the SFVAHCS. Incumbent will perform all "Appointment Management" related functions in VISTA and/or CPRS as it pertains to patient care. This includes; scheduling appointments, scheduling special studies, appointment check-in, consult tracking and management, verification of clinician's orders, (this includes verifying BOTOX orders with pharmacy) and electronic waiting lists. The AMSA will verify provider availability for scheduling slots.

Incumbent schedules specialized appointments for the unit and with other specialized units within the healthcare system and ensures proper sequencing to prevent physiological, chemical, and imaging complications. S/He provides the patient with the clinic's special instructions for examinations or tests when necessary and ensures that escort services and transportation are properly arranged. Incumbent also coordinates schedules with remote VA facilities where PADRECC has Telehealth agreements and supports the pre-schedule, mandatory documentation of Clinical Video to Home.

S/He performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and databases. The skills of a qualified typist are required, and the incumbent is expected to self-study to keep up-to-date with VA software.

PADRECC AMSA updates a secure VA Portal to track Deep Brain Stimulation patients and PADRECC Clinic pts / providers; coordinating with the PADRECC physicians and nurses.

Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.

The AMSA fully participates in the team huddles and team meetings where patient care planning and management occur.

The AMSA independently manages position responsibilities with little supervision, adjusting the flow and sequencing of work to meet team and patient needs.

Work Schedule: Shift: 8:00 a.m. - 4:30 P.M. Monday - Friday

Bargaining Unit Position: Covered.

Functional Statement Title/#: Advanced Medical Support Assistant, Hybrid Title 38 - covered by a functional statement

Travel Required

  • Not Required

Relocation Authorized

  • No