The Advanced MSA works collaboratively
in an interdisciplinary coordinated care delivery model. S/He performs the full
range receptionist, customer service, and other duties assigned for the proper
and timely treatment of patients, and maintain appointment schedules for one or
more clinics or units. S/He must assist with clinic access contingency plans by
adjusting appointment times, location, or dates as well as shift patients to
other healthcare providers as conflict with staffing and/or coverage occurs.
S/He supports patient safety standards
using the correct Veterans Affairs identification of all patients through the
use of two forms of identification, name and full Social Security Number. S/He
must use each interaction with the patient to validate and update patient
demographic information, either in person during check-in or over the phone, to
decrease the incidence of returned mail due to incorrect addresses and
inability to contact patient by phone due to incorrect number. Pertinent new
patient information and updated patient information is also entered into the
PADRECC secure Portal. This SharePoint is reviewed weekly for accuracy.
Incumbent will complete any queries requested by physicians or nurses.
S/He explains the VA's mandate to
collect insurance information to Veterans, their families, and other eligible
patients. S/He collects, scans, and updates health insurance information
serving a major role in the revenue process. The incumbent contributes to the
revenue collection process by identifying patients with third party insurance.
S/He explains and promotes Veteran
registration for, and utilization of, My HealtheVet (MHV).
As front line contact with patients
and staff, the incumbent sets the tone concerning quality of healthcare
services at the VA. A high degree of tact and diplomacy is required when
dealing with Veterans who have multiple health problems and who may be
frustrated with the administrative process associated with diagnosis and
A caring, compassionate and sensitive
manner is essential when explaining procedures to Veterans and their family
members both in person and on the phone. When records are received, the
incumbent will ensure that all necessary health/administrative information are
integrated into Computerized Patient Record System (CPRS) by complying with
facility document scanning policies and procedures, Consult message protocols,
and all scheduling compliance updates.
Incumbent must screen/receive phone
calls in a courteous and timely manner, determine the nature of requests and
provide the information desired using privacy rules and established clinic
The Parkinson's Disease Research,
Education and Clinical Center (PADRECC) AMSA will coordinate activities related to
registration, eligibility, beneficiary travel and other ancillary services for
beneficiaries of the SFVAHCS. Incumbent will perform all "Appointment
Management" related functions in VISTA and/or CPRS as it pertains to patient
care. This includes; scheduling appointments, scheduling special studies,
appointment check-in, consult tracking and management, verification of
clinician's orders, (this includes verifying BOTOX orders with pharmacy) and
electronic waiting lists. The AMSA will verify provider availability for
Incumbent schedules specialized
appointments for the unit and with other specialized units within the
healthcare system and ensures proper sequencing to prevent physiological,
chemical, and imaging complications. S/He provides the patient with the
clinic's special instructions for examinations or tests when necessary and
ensures that escort services and transportation are properly arranged.
Incumbent also coordinates schedules with remote VA facilities where PADRECC
has Telehealth agreements and supports the pre-schedule, mandatory
documentation of Clinical Video to Home.
S/He performs office automation duties
using such software applications as electronic mail, desktop publishing,
calendar, spreadsheets, and databases. The skills of a qualified typist are
required, and the incumbent is expected to self-study to keep up-to-date with
PADRECC AMSA updates a secure VA
Portal to track Deep Brain Stimulation patients and PADRECC Clinic pts /
providers; coordinating with the PADRECC physicians and nurses.
Incumbent must be able to interpret
and communicate requirements of VHA Scheduling Directives and complete accurate
The AMSA fully participates in the
team huddles and team meetings where patient care planning and management
The AMSA independently manages
position responsibilities with little supervision, adjusting the flow and
sequencing of work to meet team and patient needs.
Work Schedule: Shift: 8:00 a.m. - 4:30 P.M. Monday - Friday
Bargaining Unit Position: Covered.
Functional Statement Title/#: Advanced Medical Support Assistant, Hybrid Title 38 - covered by a functional statement