The incumbent must demonstrate the knowledge, skills and
abilities to provide clinical, administrative and clerical support to the
pharmacist managed anticoagulation and disease state management clinics. All work is performed under the supervision
of the Clinical Pharmacy Specialist and under policies approved by the Clinical
Executive Board. The clinical pharmacy
technician must be certified by the National Pharmacy Technician Certification
Board (PTCB). The incumbent must have
the ability to independently gather, evaluate, and analyze data of patients per
established policies and discern when to bring outlier data to the attention of
the assigned clinical pharmacists. The
incumbent will have interaction with multiple customer levels and must be able
to communicate orally and in writing in an accurate and concise manner which
supports the needs of the pharmacist and the Veteran. The incumbent must have the ability to
operate and use the Pharmacy and VA information systems.
Duties include but are not limited to:
Continuously reviews faxed and
electronic lab values, monitoring them for outlier results, referring them to
the appropriate clinical pharmacist for action.
Performs regular Quality Assurance (QA)
duties including review of the charts to monitor unscheduled lab
appointments. Enters appropriate data
into applicable databases.
Reviews recent lab values and conducts
stable telephone calls to inform the patient of their results.
Monitors patient compliance with lab
draws, following up with phone calls, or written reminder.
Contacts outside lab facilities as needed to obtain lab results.
Completes and faxes necessary paperwork
for "Standing Orders" to outside labs on an as needed basis.
Assists with scheduling and assigning consults
as appropriate for the Clinical Pharmacy Specialists.
Assigns necessary workload for the day
to Clinical Pharmacy Specialists.
Assists in triaging and scheduling new
patient consultations to the anticoagulation and disease state management
Coordinates patient's anticoagulation
and disease state management care with internal and external health agencies under
the direction of a Clinical Pharmacy Specialist.
Work Schedule: Monday through Friday, 7am to 3:30pm OR 7:30am
to 4pm OR 8am to 4:30pm
Functional Statement Title/#: Clinical Pharmacy Technician, Anticoagulation/Disease