• Help



    The Virtual - Interdisciplinary Multi-Site Patient Aligned Care Team (V-IMPACT) Telehealth Clinical Technician (TCT) serves a specialist role, as a subject matter expert and trainer in the technical use of virtual equipment to support Virtual PACT physical exams throughout the VA enterprise as a member of the National V-IMPACT implementation team; imager to support store and forward technologies, and presenter role to support video conferencing, staff training, learning management systems, telehealth clinical encounters from the patient and provider locations; as well as the site TCT for telehealth store and forward applications, HT technology support, clinical presenter/ facilitator for real time telehealth events, including patient education activities, technical support, training, help desk, business processes, scheduling support, and other program support duties, as needed.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.  

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    Learn more about this agency


    • Serves as a technical expert on CVT, Store and Forward and HT technologies in order to troubleshoot, maintain and schedule all equipment for all specialty units, coordinating with TCT in CBOC.
    • Will maintain train the trainer competencies on all Telehealth staff, including Master preceptor for TeleRetinal and TeleDerm.
    • Maintain remedy work order system to ensure a strong working relationship with OI&T as well as strong communication process.
    • Maintain pilot program that involve patient involvement.
    • Performs telehealth imaging, including teleretinal screening, teledermatology and telewound care as identified and referred by the VA Primary Care, other providers, and the imager.
    • Guided by local policy/standing orders, the imager can initiate consultations for patients on behalf of the primary care provider, who retains responsibility for patient care.
    • Will provide patient education regarding the imaging process.
    • Obtains abbreviated patient medical histories.
    • May identify and access patients via VISN data systems.
    • Will generate a consult and appropriately appoint the patients.
    • Obtains abbreviated patient medical histories.
    • May identify and access patients via VISN data systems.
    • Will generate a consult and appropriately appoint the patients.
    • Will place images in the patient's electronic medical record via CPRS/VistA.
    • For retinal imaging the imager will obtain digital external and non-mydriatic retinal multiple images.
    • Will document all clinical information in the electronic medical record/CPRS.
    • Post exam patient education will include such things as: review of the acquired images for anatomic and general findings, discussion with the veteran of the link between blood glucose control and eye health, review of photos illustrating non-proliferative and proliferative diabetic retinopathy and retinal laser treatment, provision of selected handouts, and dispensing a medic alert diabetes bracelet/necklace, if needed.
    • Will satisfy the patient's clinical reminders related to the imaging process and take necessary action based on the reader's recommendations.
    • Will also provide health promotion advice and care management as necessary.
    • Responsible for initiating any indicated follow-up based upon the findings of the reader including: scheduling patient with VA Clinics, informing patient of the need for follow-up examination if they elect to use other healthcare resources.
    • Successfully completes all training programs for imagers at Boston Store and Forward Training Center.
    • Serves as patient site clinical coordinator and is essential for the clinical aspects of the intervention, and should be part of the clinic team, available for all telehealth visits.
    • Responsible for patient site facilitation of the clinical, business and technical aspects for real-time telehealth applications, including, (but not limited to) telemental health, primary care telehealth, telerehabilitation, and telepatient education clinics.
    • Uses video-conferencing technologies, examines the patient for the distant site consulting provider and placing orders for recommendations of the distant site consulting provider, as required.
    • Provides basic information to patients regarding CCTT process and may also provide disease specific patient education.
      Assists the remote provider with the patient physical exam as needed.
    • Responsible for any patient education, documentation, and assistance with workload capture that is basic for the completion of the visit.
    • Has regular contact with the facility telehealth coordinator to work out any process issues, equipment needs / problems, data collection, and any other logistical issues.
    • Opens the telehealth patient room. Readies the equipment for exams, and establishes the videoconference connection with the provider's location. Creates the clinical setting, the "Telehealth Presence".
    • Orients the patient to the telehealth room, equipment and telehealth process, and answers patient questions.
    • Identifies the patient for the specialty provider. Stays in the room with the patient if this is part of the clinic protocol or as the patient requests Provides hands on care as part of the encounter with the specialist if needed.
    • Documents and closes encounters, answering clinical reminders and performing other duties as needed to ensure re a beneficial telehealth visit.
    • When the veteran arrives for the scheduled appointment, checks the veteran in through VISTA into and then checks out of VISTA once the telehealth clinic appointment is completed.
    • Provides ideal customer service to all veterans and has a major impact on the overall success of clinic operations as a whole. Appropriate scheduling and follow up for patients is critical.

    Work Schedule: 8:00 am to 4:30 pm
    Position Description Title/PD#: Telehealth Clinical Technician, PD# 10263-A

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    Status Candidates (Merit Promotion and VEOA Eligibles)

    Questions? This job is open to 2 groups.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/464932300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.