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    This position is located in the Government Accountability Office (GAO), the office of the Chief Administrative Officer (CAO), Internal Operations and Communications. The employee performs assignments that focus on evaluating GAO programs, operations, and policies within the scope of the CAO. The incumbent is involved in programs and processes that affect all of GAO and encompass the work of a wide variety of GAO organizations and managers.

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    • Serves as the project/program manager on numerous ad hoc projects/programs requiring the ability to identify issues and concerns, develop a process to evaluate a wide variety of situations, and report conclusions and recommendations.
    • Serves as a liaison to or a member of CAO teams tasked with researching, analyzing, developing, and applying a wide range of qualitative and/or quantitative methods to identify, assess, and improve administrative and operational programs.
    • Collaborates with staff to develop methodologies and strategies to improve the quality of programs and services delivered.
    • Analyzes programs to determine functional requirements and technical options for enhancement or improvements and develops plans for delivering products and services that meet customer requirements.
    • Assists customers and stakeholders with questions regarding the organization’s products and services.
    • Provides analytical assistance across CAO on critical projects and programs such as the performance and accountability report, customer satisfaction survey on administrative services (CSAT), business process reengineering, and other CAO-wide programs and processes as needed.
    • Assists in managing GAO’s intranet, including overseeing day-to-day operations, planning for and presenting at regular governance group meetings, working with staff GAO-wide to communicate and highlight special events, analyzing Google Analytics data to identify user trends and patterns, and performing the role of quality assurance manager, as needed.
    • Assist with managing GAO’s weekly notices program, including reviewing and editing submissions from all GAO offices, following up on any additional information needed, and assuring that the weekly notices are published accurately and on time, while also supporting other GAO-wide internal communications efforts.
    • Serves as the CAO liaison to ISTS on technical issues related to the operation, maintenance, and improvement of GAO’s intranet.

    Travel Required

    Occasional travel - Infrequent travel

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    This vacancy is open to permanent U. S. Government Accountability Office employees.

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/460680900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.