Job Overview


About the Agency

This position is located in the Media and Technology Office of the Smithsonian American Art Museum (SAAM). The incumbent supports information technology and audio visual components of the exhibitions, public programs, desktop computers, and overall daily operations of SAAM. The purpose of this position is to install, program, monitor, and maintain hardware and software, including interactive display kiosks, and audio visual equipment, and to assist with the museum desktop computer support. Equipment is located in multiple buildings, but exhibit components may be monitored and controlled through remote “show control” technology.


Reviews exhibition designs with media & interactive components and determines technology control requirements.

Writes custom scripts, driver software and OS-based batch files to allow external control of A/V and electronic media art equipment.

Works as part of a team to prepare and install IT and A/V equipment and software for exhibitions.

Supports IT Help Desk, providing desktop user assistance troubleshooting hardware & software, helps install and configure workstations and peripherals.

Assists in monitoring interactive exhibition elements using IT-based show control network monitoring.

Maintains proper working order of kiosk interactives, exhibition displays, networking equipment and other exhibition or fine-art objects with IT or electronic components