The VA Black Hills Health Care System (VA BHHCS) is located in the beautiful Black Hills of Western South Dakota. South Dakota has No State Income Tax, has been named one of the Happiest and Safest States in the nation, is home to Top Ten Scenic Drives and Top Ten National Forests, features an Outdoor Life's Top City for Outdoor Enthusiasts and hosts the legendary annual Sturgis Motorcycle Rally.
VA BHHCS is where we live and work in rural small town settings, only minutes from Rapid City's shopping, dining, cultural, and entertainment venues. We offer rich history, including Mammoths and Prehistoric Civilizations, the 7th Cavalry, Deadwood, and Mount Rushmore. The Black Hills experiences more sunny days than Miami or Honolulu, ensuring year round outdoor recreation. Hiking, fishing, rock climbing, canoeing, water skiing, golf, snowmobiling, hunting, camping, downhill and cross country skiing, motorcycling--the opportunities are endless. The Black Hills includes stunning landscapes such as Harney Peak, Bear Butte, the Badlands and the Needles Highway. When it's time for civilization, you'll find the Black Hills hosting local and national theatre groups, movie companies, national pow wow competitions, international dance troupes, symphony orchestras, and a variety of entertainers. Sports enthusiasts will find auto races, college sports, semi-pro hockey, and some of the best in rodeo.
We are currently seeking a dynamic Advanced Medical Support Assistant. VA BHHCS is a multi-campus health care system, with approximately 1100 employees, providing primary care, acute medicine, surgery, behavioral health, nursing home and domiciliary care from medical centers located at Fort Meade and Hot Springs, South Dakota as well as a staffed Community Based Outreach Clinic in Rapid City and numerous contracted and staffed clinics in Western South Dakota, Northern Nebraska and Eastern Wyoming.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Learn more about this agency
The incumbent serves as an Advanced Medical Support Assistant in the Call Center which is one of the PACT/Specialty Care Teams at Black Hills Health Care VA Medical System.The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, managing the Electronic Waiting List (EWL), patient processing and customer service. Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. His/her work also impacts processes, action plans, monitoring and reporting. Failure to perform these duties properly could result in the veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled. The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. A large part of the duties of a clinical support employee is acting as a receptionist, either face-to-face or telephonically, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work of the incumbent in the Call Center setting is mostly sedentary and is performed in a setting responsible for treating patients with a wide variety of medical problems. The work is a fast-paced, busy environment with a probability of 85-100 calls per day. Incumbent may be required to work staggered shifts in support of Advanced Clinic Access initiatives. This work is mostly sedentary and is performed in a Call Center setting with normal safety precautions and practices required. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient phone calls. Other physical demands include reaching, bending, stretching, walking and carrying light loads of supplies.
Location: Associate Director of Patient Service Line, Hot Springs, SD
Work Schedule: 40 hours per week, may be required to work staggered shifts.
Functional Statement Title/#: Advanced Medical Support Assistant, GS-0679-06
Occasional travel - Occasional travel may be required
Who May Apply
This job is open to…United States Citizens
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/439387200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.