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    This position is located in the Cooper Hewitt, Smithsonian Design Museum (CHSDM). The employee serves as the IT Manager with the responsibilities of Enterprise Application Management, IT Customer Service & Support, and General Network Management and Security. Additionally responsible for budgeting, procurement & property management of all IT related software & equipment.

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    • Oversees all aspects of enterprise applications and related systems; specifically, Tessitura, an enterprise grade constituent relationship management application (CRM).
    • Administers Local Area Network and all devices connected to it, including desktop and laptop computers, copiers, environmental monitoring systems and IP telephony.
    • Trains staff in the use of a wide variety of operating systems and applications, such as Citrix, FireFox, Internet Explorer 8/9, Google Chrome, Google Docs, Safari, MS Office, MS Windows, MAC O/S, Quest Software, Active Server Roles (Active Directory), iTunes, FileMaker Pro, Hanwell System, Raiser’s Edge, Tessitura, Quicktime, Media Player and Vidyo.
    • Manages inventory and property system for all IT related equipment to ensure that internal audits are completed on a regular basis to prepare for official audits.
    • Recruits interns from local schools and educational programs capable of desktop and web support; establishes guidelines and performance expectations for interns/volunteers.
    • Supervises a small team of IT Staff.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


    Who May Apply

    This job is open to…

    This position is open to all U.S. Citizens or U.S. Nationals. Note: Federal employees with permanent status or individuals eligible for special appointing authorities may also apply to Job Announcement #16A-LG-301219-DEU-CHSDM.

    Questions? This job is open to 1 group.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/425196500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.