This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Social Insurance Specialist (Claims Rep) (Bilingual)

Agency:Social Security Administration

Job Announcement Number:SX14-CRW-1194023

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$52,344.00 to $52,344.00 / Per Year


Wednesday, August 20, 2014 to Tuesday, August 26, 2014




Full Time - Permanent




1 vacancy in the following location:
Anchorage, AK View Map


United States Citizens


Not Applicable




Do you have a desire to:

  • Help SSA manage its Social Security programs, analyze and solve problems?
  • Advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people's lives and your own?


NOTE: This position will be filled at the GS-5, GS-7 or GS-9 level. The GS-5/GS-7 levels are announced under SX14-CRW-1192846.

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Once selected for the Claims Representative position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

This position requires fluency in both the English and Spanish languages.
This position is located in the Anchorage District Office, located at 222 W. 8th Street, # 66, Anchorage, Alaska.  
NOTE: This position is being filled on a full-time, permanent basis.
Additional selections may be made within six months from the closing date of this announcement.

This is a career-ladder position leading to the GS-11 grade level.



  • Not Required


  • No


  • U.S. Citizenship Required
  • Selective Service Registration. See Other Information tab.
  • Security and/or Background Investigation Required
  • Selectees are required to serve a one year probationary period.
  • Must pass Meet-and-Deal panel interview.
  • Relocation expenses will not be paid.


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Claims Representatives conduct interviews to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, and health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and continuing claims for benefits and payments. Click here to view a video about this position.         


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All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:

GS-9:   One year (52 weeks) of specialized experience equivalent to at least the GS-7 level in the Federal service.  Specialized experience is experience directly related to the position to be filled which has equipped the candidate with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position.  Examples of specialized experience include the development, examination, investigation or authorization of claims under a program for subsistence benefits, health insurance, pension plan, income maintenance or related programs or experience which provided a broad knowledge of the subject area of the position to be filled.


Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SUBSTITUTING EDUCATION:   If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education.  NOTE: Education completed in a foreign institution must be must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.
For GS-9:   Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B or J.D., if related to the position being filled.

If you are selected for the position, you must provide your official college transcripts prior to being appointed.


Meet and Deal Panel Interview:  Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

Bilingual Certification Interview: Applicants must have the ability to fluently speak English and Spanish. Applicants will be required to pass an interview designed to assess possession of this ability.


Your application will be evaluated under the Category Rating method, based on your responses to the occupational questions in this document, which is designed to capture the desired competencies for this position. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

1) Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.  

3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.  Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification Requirements will automatically be placed in the Best Qualified Category.

We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the
Tips for Applying  for additional guidance.

Note: Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. To preview the questions, click the following link: View Assessment Questions


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Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work. Please visit our Careers website for additional information.


Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


RELOCATION:  Relocation expenses will not be paid.


Individuals with disabilities may call us via Federal Relay using the (voice) contact telephone provided.


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To apply for this position, you must provide a complete Application Package which includes:

  • Your Résumé
  • The Occupational Questionnaire
  • Additional Required Documents (see Required Documents section below)

The complete application package must be submitted by 11:59 PM (EST) on Tuesday, August 26, 2014.

  • To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.

  • Click the Submit My Answers button to submit your application package.

  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    NOTE : Your uploaded documents may take several hours to clear the virus scan process.

  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating.

To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1194023. Fax your documents to 1-478-757-3144.


If you cannot apply online:
1. View and print the occupational questionnaire:
View Occupational Questionnaire,
2. Print the
1203FX (Form C) to provide your responses to the occupational questionnaire; and
3. Fax the completed 1203FX and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.


All supporting documentation must be received by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:

  • proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
  • proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit

VETERANS' PREFERENCE: If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy), official statement of service from your command if you are currently on active duty, or other proof of eligibility. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference based on a service-connected disability, you must submit the required documentation specified on the reverse of the Application for 10-Point Veterans' Preference (SF 15).  Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit: Feds Hire Vets – Vet Guide

PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.


Charlotte R. Waggoner
Phone: (206)615-2578
Agency Information:
SSA Seattle
701 Fifth Avenue Suite 2900
M/S 292B
Seattle, WA


Once you have successfully submitted your occupational questionnaire, you will receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.

If you applied incorrectly or submitted an incomplete application, we will be unable to send you notifications regarding the status of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.

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