WHAT DOES A EDUCATION SERVICES PROJECT MANAGER DO? As an Education Services Project Manager you will direct Subject Matter Experts (SME) to develop and deliver training products for a Business Unit within the IRS. Edit, revise and provide feedback to SME individuals regarding training materials developed. Create and maintain online delivery systems (Learning Content Management System (LCMS), Virtual Environment CENTRA). Consult with customers at all levels of management to clarify expectations and meet their needs. Advise management of the most appropriate delivery method(s) for each project. Maintain multiple projects and assignments in a fast paced environment. Analyze course feedback to improve training products and delivery. WHAT IS THE TAXPAYER ADVOCATE SERVICES DIVISION? If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
2 Positions will be located in TAS, Employee Support & Development, Education Services at any of the TAS locations listed above.
As a Education Services Project Manager you will:
Present findings through consolidated status reports, oral presentations, memoranda, and other documents as required.
Analyze, plan, organize, review, revise, evaluate and provide technical direction for on-line, virtual, classroom or electronic products of performance support systems.
Provide technical oversight, direction and guidance to team members assigned to development project and input to supervisor on team member performance.
Analyze previous course evaluations and determines the best methods of presentation for the complete course/module.
Interpret study results and student performance data to devise/revise education objectives, methods and materials.
Use a broad range of performance support tools and techniques to plan and direct the development of a wide range of training products including on-line, virtual, classroom and electronic products.
Be recognized as a technical expert in the design, development, delivery, analysis and evaluation of learning and education programs and issues.
Be an administrator on the Enterprise Learning Management System (ELMS) and user of the Learning Content Management System (LCMS).
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
01 - 05 Nights Per Month.
Who May Apply
This job is open to…
Current IRS employees on a Career or Career Conditional appt. in the competitive service.
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You must meet the following requirements by the closing date of this announcement.
GS-13 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:
Knowledge of education practices, and techniques to develop complete training and support courses;
Expert knowledge of performance support tools to plan and direct the development system components including on-line help and computer based training;
Expert knowledge of training systems and computer-assisted training applications such as ELMS and CENTRA and automated systems to provide technology-assisted training support;
Expert knowledge of analytical and evaluative techniques sufficient to identify, evaluate, and make recommendations in resolving complex problems;
Expert knowledge of statistical analysis techniques to analyze data, draw logical conclusions, and develop logical information.
Knowledge of negotiation and conflict resolution techniques to collaborate in a team environment; oral and written techniques to develop course material and prepare and deliver briefings, and experience managing/leading teams involved in the development of training products.
-The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:
You must have been at the GS-12 level for 52 weeks (time-in-grade requirement).
Public Trust - Background Investigation
What To Expect Next
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargainingunit position.
Alternative work schedule, staggered work hours or telework may be available.
Tour of Duty: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Interviews may be conducted.
The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.