Job Overview


About the Agency

IF YOU ARE NOT A STATUS CANDIDATE, PLEASE APPLY TO AID-14-0251-KA, which is open to all U.S. citizens. If you are a status candidate, and you would like to be considered under both announcements, you must submit complete applications for both by the closing date of the announcements. One selection will be made from either this announcement or announcement AID-14-0251-KA.

ABOUT OUR AGENCY: USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in Washington, USAID fosters transformational development around the world. Our work supports economic growth and trade; agriculture and the environment; education and training; democracy and governance; global health; global partnerships; and humanitarian assistance. We operate in Sub-Saharan Africa; Asia and the Near East; Latin America and the Caribbean; and Europe and Eurasia.

ABOUT THIS OPPORTUNITY: This position is located in the USAID Bureau for Management's Office of the Chief Information Officer (M/CIO), Information Technology Operations Division. If selected, you will serve within M/CIO as the Branch Chief, Infrastructure Operations.

You will serve in a dual capacity as both a first-line supervisor of technical and administrative staff and as an information technology (IT) expert whose authoritative recommendations help shape USAID-wide policies and practices related to the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.


As the Branch Chief, Infrastructure Operations, you will lead a Branch responsible for:

  • IT infrastructure integration, testing, and deployment
  • USAID IT operations and production systems maintenance
  • Support for IT infrastructure and software administration, incremental upgrades, and patch upgrades.
The range of systems within your scope include:
  • Overall General Support System (GSS),
  • Wide Area Network/local Area Network (WAN/LAN),
  • Internet Service Provider (ISP) connectivity,
  • Network services (remote access, mobile phones, voice over IP, video teleconferencing, etc.), and
  • E-mail servers.
You will also oversee maintenance of the production lab and i-lab environments, which help USAID manage and support existing and new IT systems. This will require you to lead efforts to conduct Operational Readiness Reviews for all new systems and infrastructure changes before they are released into production environments. You will also lead maintenance of the Agency's communications security (COMSEC) and cable room operations, which encompasses managing disaster recovery, and maintaining the Continuity of Operations Plan (COOP) systems and infrastructure.

As a Branch Chief, you will be a first-line supervision to a federal workforce composed of IT project managers, applications and systems developers, customer service representatives, data management specialists, and other technical specialists required to develop, implement, and maintain USAID's IT programs.

Relocation Authorized

  • No