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This Position Is No Longer Available

Job Title:  Supervisory IT Specialist (Branch Chief, Infrastructure Operations) (APPSW)
Agency:  U.S. Agency for International Development
Job Announcement Number:  14-0251-KA

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$124,995.00 to $157,100.00 / Per Year
Friday, August 15, 2014 to Thursday, August 28, 2014
Full-time in the competitive service. - Permanent. This position IS NOT in the bargaining unit.
1 vacancy in the following location:
Washington DC, DC View Map
Status candidates:
Top Secret


About the Agency

IF YOU ARE NOT A STATUS CANDIDATE, PLEASE APPLY TO AID-14-0251-KA, which is open to all U.S. citizens. If you are a status candidate, and you would like to be considered under both announcements, you must submit complete applications for both by the closing date of the announcements. One selection will be made from either this announcement or announcement AID-14-0251-KA.

ABOUT OUR AGENCY: USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in Washington, USAID fosters transformational development around the world. Our work supports economic growth and trade; agriculture and the environment; education and training; democracy and governance; global health; global partnerships; and humanitarian assistance. We operate in Sub-Saharan Africa; Asia and the Near East; Latin America and the Caribbean; and Europe and Eurasia.

ABOUT THIS OPPORTUNITY: This position is located in the USAID Bureau for Management's Office of the Chief Information Officer (M/CIO), Information Technology Operations Division. If selected, you will serve within M/CIO as the Branch Chief, Infrastructure Operations.

You will serve in a dual capacity as both a first-line supervisor of technical and administrative staff and as an information technology (IT) expert whose authoritative recommendations help shape USAID-wide policies and practices related to the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.


  • No


  • Must be a U.S. citizen or national
  • Must be able to obtain and maintain a Top Secret security clearance
  • Must be registered with the Selective Service, if applicable
  • May be required to serve supervisory/managerial probationary period
  • May be required to serve a one-year probationary period
  • Must possess relevant experience (see qualifications below)


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As the Branch Chief, Infrastructure Operations, you will lead a Branch responsible for:

  • IT infrastructure integration, testing, and deployment
  • USAID IT operations and production systems maintenance
  • Support for IT infrastructure and software administration, incremental upgrades, and patch upgrades.
The range of systems within your scope include:
  • Overall General Support System (GSS),
  • Wide Area Network/local Area Network (WAN/LAN),
  • Internet Service Provider (ISP) connectivity,
  • Network services (remote access, mobile phones, voice over IP, video teleconferencing, etc.), and
  • E-mail servers.
You will also oversee maintenance of the production lab and i-lab environments, which help USAID manage and support existing and new IT systems. This will require you to lead efforts to conduct Operational Readiness Reviews for all new systems and infrastructure changes before they are released into production environments. You will also lead maintenance of the Agency's communications security (COMSEC) and cable room operations, which encompasses managing disaster recovery, and maintaining the Continuity of Operations Plan (COOP) systems and infrastructure.

As a Branch Chief, you will be a first-line supervision to a federal workforce composed of IT project managers, applications and systems developers, customer service representatives, data management specialists, and other technical specialists required to develop, implement, and maintain USAID's IT programs.


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To meet basic qualifications requirements, you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 level in the Federal service. This experience could have been gained in the military, public or private sector.

We will review your application to ensure that you have the type of specialized experience we are seeking, and that this experience was equivalent in difficulty/responsibility to at least the GS-14 level in the Federal service, even if that experience was not in a Federal job.

SPECIALIZED EXPERIENCE: For the purposes of this position, specialized experience involves work in:

  • Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software;
  • Analyzing & refining systems requirements;
  • Translating system requirements into applications;
  • Planning & designing systems architecture;
  • Designing user interfaces;
  • Working with customers on issues relating to new or existing applications software;
  • Integrating hardware and software components;
  • Maintaining program documentation; and
  • Evaluating software.
EXPERIENCE THAT IS AT THE GS-14 LEVEL OR HIGHER: Examples of the types of experience that would be considered to equate to the GS-14 level include:

    • Developing, presenting, and defending feasibility assessments for new software design technologies within the current systems environment.
    • Serving as a project or program lead of a major applications development effort, during which you identify and correct the causes of variance in achieving cost, schedule, performance goals, or systems outcomes.
    • Leading project in software analysis, design, development, and implementation for a new system or major enhancement to an existing system, during which you:

    • Draft project plans;
    • Identify resource requirements;
    • Assign tasks to project members;
    • Report progress to executives and decision-makers;
    • Take proactive steps to involve customers and management throughout the software development process;
    • Resolve critical issues affecting the configuration of the IT infrastructure; and coordinate the demonstration of new and enhanced applications to customers and management.
COUNTING ONE YEAR OF EXPERIENCE: Generally, one year of experience refers to full-time work; part-time work is considered on a prorated basis. We will evaluate only experience gained as of the closing date of this announcement.

TIME-IN-GRADE REQUIREMENT FOR FEDERAL EMPLOYEES: If you are or were a Federal employee in the competitive or excepted service, you must have served at least 52 weeks in a position at the GS-14 or higher grade (or equivalent in an alternate pay system) within the Federal Civil Service before you can be placed in a GS-15 position. Your 52-week period must have ended before the closing date of this announcement.

CTAP and ICTAP candidates may be considered if well qualified. Well-qualified means an eligible employee who possesses the competencies at a proficiency that clearly exceeds the minimum requirements of the position. To be considered well-qualified, a CTAP/ICTAP candidate must:

  • Meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements;
  • Meet all selective factors (where applicable);
  • Meet quality ranking factors above the minimum level, which equates to a score of 88 or higher in the online assessment;
  • Be physically qualified with reasonable accommodation to perform the essential duties of the position;
  • Meet any special qualifying U.S. OPM-approved conditions; AND
  • Be able to satisfactorily perform the duties of the position upon entry without additional training.
A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. In the absence of selective and quality ranking factors, selecting officials will document the job-related reason(s) for qualification determinations.


We use a multi-step process to evaluate and refer applicants. First, we will assess whether you: 1) are eligible to be considered (based on your inclusion in one of the Who May Apply categories); 2) meet the basic qualifications requirements for the position (see the Qualifications Required" section, above); and 3) and if you are or were a Federal employee, whether you meet the time-in-grade provisions.

Next, applicants who meet all three of these criteria are rated on the degree to which they possess the competencies required for success in this position (see Job-related Competencies, below). This rating assesses the education, experience, and training as reported in the application itself only.

At this stage, applicants deemed most highly qualified are referred to the hiring manager for further consideration.

Your application is the only evidence we will use to determine whether you meet all requirements for this position, including your eligibility for veterans preference, if applicable. If your application is incomplete, we may rate you as ineligible.

JOB-RELATED COMPETENCIES: Candidates will be assessed to determine the degree to which they possess the competencies below.

  • Project Management: Applies knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance.
  • Information Technology Research and Development: Applies knowledge of scientific principles, methods, and tools of basic and applied research used to conduct a systematic inquiry into IT-related issues.
  • Information Technology Architecture: Applies knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems.
  • Information Resources Strategy Planning: Applies knowledge of the principles, methods, and techniques of IT assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.
  • Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
  • Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments.

To preview questions please click here.


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Policy Statement: Equal Employment Opportunity

Policy Statement: Reasonable Accommodation for Applicants with Disabilities

Special Provisions & Hiring Programs for Applicants with Disabilities

Special Provisions & Hiring Programs for Veterans

This announcement may be used to fill additional vacancies within 5 months of the closing date.

This is a Testing Designated Position (TDP) under the Agencys approved Drug-Free Workplace Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.


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The following instructions outline our application process. You must complete this on-line application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying on-line poses an extreme hardship, you must notify the agency contact name herein office no later than two business days prior to the closing date of this vacancy announcement. You will be provided an alternative application method. After this time, requests to apply via alternative methods may not be granted.

Please note that all required documents must be received by the closing date, via online or alternative methods, and that we will determine your eligibility and qualifications based solely on the materials received by the closing date.

Step 1 - Review the Job Announcement

Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section where you will see the areas upon which your application will be evaluated and a link for previewing online questions.

Step 2 - Create or Upload a Resume with USAJOBS (

Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the competencies listed in the "How You Will Be Evaluated" section of the job announcement. For more resume tips, click here. Please note that although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes.

Step 3 - Apply Online

Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the Department of the Treasury's CareerConnector website to complete the application process.

Step 4 - Answer the Online Questions and Submit Your Online Application

If this is your first time on Treasury's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for Federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. You must answer all the questions and click the "Finish" button.

Step 5 - Review and Confirm Your Submission

You will now have the option to upload a document or print fax cover-sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review. You may also print a copy for your records. When you click "Finish" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted and track your application status.

Step 6 - Submit Documents

You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your documents. To protect your privacy, we encourage you to remove your SSN from any documents that you submit.

Method 1 - Upload Documents from Your Computer: You may upload documents in one of two ways:
  1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you can select a document that you've already loaded on USAJOBS. Or
  2. You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select Upload in order to add a document to your application. Be certain to review your complete application for confirmation that the document uploaded. In the Application Review section, you may verify acceptance of your documents in Career Connector if you see them listed on the "Vacancy Documents" screen. Then, click on "Finished" to be returned to USAJOBS.
Method 2 - Fax: Print a fax cover-sheet in Career Connector by following the "Faxing Supporting Documentation" instructions. The fax number will be provided on the cover-sheet.

If you are having difficulty within the Career Connector system and need technical assistance please email the help desk at The help desk is available to assist you from 8:00 am to 4:30 pm EST daily, excluding Federal holidays.


Please include all of the documents applicable to your application, below, before the closing date of the announcement. These documents will help us determine whether you are eligible to apply as a Status candidateif we lack these documents from you, we may consider you ineligible for this announcement.
  1. Resume. Be sure that it shows you qualify for the position and supports your responses to the evaluation questionnaire. For tips on creating a Federal resume, click here.
  2. Your most recent SF-50. Federal candidates must submit an SF-50 that shows a tenure code of 1 or 2 in Box 24. Avoid sending SF-50s that do not also include your job title and grade (such as an SF-50 for an award). We cannot consider you further without this documentation.
  3. Your most recent performance appraisal. Federal candidates must demonstrate that their most recent rating of record was at least fully successful.
  4. Your veterans documentation. If you are eligible to be considered for this announcement because of your veterans status (see Who May Apply, above), include copies of your DD-214; and if applicable, your SF-15 and letter from the U.S. Department of Veterans Affairs. For a detailed list of documents to establish your veteran status, click here.
  5. Your documentation of eligibility for special hiring programs (if applicable). Send us supporting documentation if you are seeking to apply based on your eligibility for a special hiring program (e.g., "Schedule A" for Individuals with Disabilities or Peace Corps/VISTA volunteer program).


Kelly Anderson
Phone: 202-712-1564
Fax: 202-630-0056
Agency Information:
United States Agency for International Development
1300 Pennsylvania Ave NW
RRB 2.08-134
Washington, DC
Fax: 202-630-0056


Applicants are evaluated using an automated applicant assessment system. After determining basic eligibility and qualifications, the supplemental questionnaire will be used to identify the best qualified applicants to be referred to the hiring manager for consideration and possible interviews. USAID must be able to conduct reference checks as a part of the assessment process. After making a tentative job offer, we will conduct a suitability/security background investigation. A final job offer is contingent upon a favorable suitability determination and a favorable TOP SECRET level security clearance investigation and determination.

You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." You will receive final notification via email when this vacancy has been filled. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

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