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This Position Is No Longer Available

Job Title:  Collections Operations Analyst, GS12/13 (EX)
Department:  Department Of Justice
Agency:  Federal Bureau of Investigation
Job Announcement Number:  WF-2014-0099

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$75,621.00 to $116,901.00 / Per Year
Wednesday, August 13, 2014 to Tuesday, August 19, 2014
Excepted Service - Permanent/Full-Time
2 vacancies - District of Columbia, DC   View Map
This announcement is open to all qualified U.S. citizens.
Top Secret/SCI


About the Agency

Division: Washington Field Office

Location: Washington, D.C.

Working Hours: 8:00 a.m. - 4:00 p.m., 4:00 p.m. - 12:00 a.m., 12:00 a.m. - 8:00 a.m.

Salary: GS 12: $75,621.00 - $98,305.00
GS 13: $89,924.00 - $116,901.00


  • Not Required


  • No


  • U.S. Citizenship Required.
  • Must be able to obtain a Top Secret-SCI clearance.


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  • Serves as a Collections Operations Analyst for the Mid-Atlantic Regional Plant(MARP).
  • Analyze, identify and recommend highly complex and innovative technical approaches and methods to meet customer's needs.
  • Plan, implement and manage multiple projects of mid to high level or complexity.
  • Participate in inter-agency and outside of USIC discussions on methods used to collect and analyze technical intelligence.
  • Provide subject matter expertise to create and guide technical source collection strategies and determine technical intelligence priorities.
  • Identify, coordinate, implement and educate personnel on new technical collection techniques through liaison with OTD, USIC agencies, research institutions and telecommunications providers.


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All applicants must have one year of specialized experience equivalent to at least the next lower grade (GS 11 or GS 12, respectively).

Specialized Experience:

GS 12/13: Expert knowledge of data collection techniques, methodologies and practices.

Ability to gather, assemble and analyze facts to draw conclusions and resolve problems.

Oral and written communication skills required.

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.


Work is primarily sedentary, requiring some walking, standing, bending, and carrying books, files, papers and similar objects.


Your application will be evaluated and rated under the FBIs Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Names of candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.

All applicants will be rated on the following Competencies:

  • Oral Communication
  • Written Communication
  • Analytic Thinking
  • Project Management
  • Organizing and Planning
High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score.

Additional details on the application process can be found at the "How To Apply" section of this announcement.

To preview questions please click here.


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You can review our benefits at:!benefits.hms?orgId=1&jnum=62279


Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to a lower grade for a minimum of 12 months. This policy does not apply to probationary employees. Probationary employees are generally precluded from being considered for all job opportunities until their 12-month probationary period has concluded.

Candidates are ineligible to apply if currently on a Performance Improvement Plan (PIP); or have failed a PIP and are currently awaiting the final action by your Human Resources Office.

A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable".


All selectees, with the exception of current FBI employees, will be required to serve a one-year probationary period.

Relocation expenses will be borne by the selectee, except FBI employees returning from Legat assignment.

Veterans' Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume. Your veterans' preference entitlement will be verified by the employing agency.

For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command, if you are currently on active duty; or other official documentation (e.g., documentation of receipt of campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.

For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, and other required documentation identified on the SF-15 to support your preference claim.

For further information on how to claim veteran's preference please go to Veteran's Preference

Applicants should keep their contact information updated on the USAJOBS registration page.

Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.

Management has the prerogative to select at any grade for which this position has been announced.

Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation. Only those candidates determined to be best qualified will be contacted to proceed in the selection process.

The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principal investigative arm of the DOJ. All FBI positions are in the excepted service.

The FBI welcomes and encourages applications from persons with physical and mental disabilities and will reasonably accommodate the needs of those persons. If you need a reasonable accommodation for any part of the application and hiring process, please contact the person on the extension provided above. The decision on granting reasonable accommodation will be on a case-by-case basis. The FBI is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit.

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or nonmembership in an employee organization, or on the basis of personal favoritism, or any other non-merit factors.


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The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses a hardship please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

Step 1 - Establish an Account
On the USAJOBS Web site, select "MY USAJOBS" and click "Create Your Account Now." You will be prompted to provide contact information, establish user access information, and indicate your citizenship and veteran preference information. After entering this data, your personal page will be created. Here, you can choose to create a new resume or set up email notification to alert you to new positions posted to USAJOBS.

Step 2 - Create and Store a Resume
To add a resume on USAJOBS, use the resume builder provided. There are four steps: Getting Started; Experience; Related Information; and Finishing Up. Resumes created on USAJOBS are saved and can be used to apply for any vacancy within the federal government. You can store up to five resumes on USAJOBS. You may need to customize your resume to ensure that it supports your responses to the online questionnaire.

Step 3 - Apply Online
Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the FBIJOBs. gov website to complete the application process.

Step 4 - Answer the Online Questions and Submit Your Application
If this is your first time on website, you will be prompted to register by answering questions related to your eligibility for federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finish" button.

Step 5 - Submit Required Documents
Click on one of the available options: Upload, USAJOBS, Fax, or Reuse existing documents, to submit required documentation. Follow the instructions provided.

Step 6 - Review and Confirm Your Submission
Once you click "Done," you will see a summary of your application for your review. You may also generate a PDF version to print or save for your records. When you click "Finish" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted and track your application status.

If you run into any technical difficulty during the on-line application process, please contact the USAJOBS helpdesk by clicking on "Contact Us" on any USAJOBS page.


To apply for this position, you must provide a complete application package by the closing date which includes:
1. Your resume (required)and cover letter (optional)
2. A complete assessment questionnaire (required)
3. Other supporting documents:
  • College transcript(s), if qualifying based on education
  • SF-50, Notification of Personnel Action
  • Most recent Performance Appraisal- Please Note: This does not apply to current FBI employees.
  • For Veterans: DD 214
  • For Disabled Veterans: DD214, SF-15
  • VA letter dated 1991 or later


Tanya Culley
Phone: 202-324-7694
Fax: 000-000-0000
Agency Information:
935 Pennsylvania Ave., NW
Room 10975
Attn: Staffing and Position Management Unit I
Washington, DC
Fax: 000-000-0000


Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome.

Status of Your Application:
You can check the status of your application by accessing the USAJOBS website at and clicking on "Track Your Online Application."

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