This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (OA), GS-0679-04/05/06

Department:Department Of Health And Human Services

Agency:Indian Health Service

Job Announcement Number:IHS-14-CR-1182936-ESEP/MP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$28,269.00 to $45,828.00 / Per Year

OPEN PERIOD:

Tuesday, August 5, 2014 to Monday, August 18, 2014

SERIES & GRADE:

GS-0679-04/06

POSITION INFORMATION:

Full Time - Multiple Appointment Types

PROMOTION POTENTIAL:

06

DUTY LOCATIONS:

2 vacancies in the following location:
Crownpoint, NM View Map

WHO MAY APPLY:

All groups of qualified individuals

SECURITY CLEARANCE:

Q - Sensitive

SUPERVISORY STATUS:

No

JOB SUMMARY:

The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal, and Urban operated facilities and programs.

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.

 

This is position is located in the Division of Administrative Services, Business Office, Patient Registration/Admission Department with Crownpoint Healthcare Facility, Crownpoint, NM. This section provides registration, admission, pre-certification and eligibility services to new and returning patients. Interview patients for the purpose of obtaining patient demographic and insurance information.

TRAVEL REQUIRED

  • Not Required

RELOCATION AUTHORIZED

  • No

KEY REQUIREMENTS

  • The selected applicant will be subject to a pre-employment background
  • investigation, which will include a fingerprint check.
  • If applicable-Selective Service registration (Males born after 12/31/59)
  • U.S. Citizenship is required
  • Typing Proficiency is required for this position.

DUTIES:

Back to top

DUTIES AND RESPONSIBILITIES:

 

  • Interviews patients and/or family members to obtain pertinent and accurate patient registration infomation; i.e., demographic, alternate resource information and authorization to enable the Service Unit to bill for health care services, including the Non-Beneficiary services.
  • Obtains photocopies of legal documents regarding adoption, power of attorney and name changes. Check in and makes appointments for patient using the current service unit scheduling system with various clinics throughout the service unit.
  • Operates personal computers, data processing equipment, and/or office support software for different types of word processing, data entry, or data retrieval.
  • Assists patients in completing new or updated forms. Works in stressful situations; deals with a variety of people who may be angry or upset and complaining about processes and procedures. Completes admissions forms for scheduled admissions from information provided by the patient and by the referring provider.
  • Verifies eligibility with assistance, identifies patients with health benefits, determines eligibility of patients seeking health care. Ensures patient understands the fair entitlement of IHS/non IHS obtaining prescreens and/or applications.

 

 


QUALIFICATIONS REQUIRED:

Back to top

To qualify for this position, your resume must reflect sufficient experience and/or education, to perform the duties of the position for which you are applying. Your resume is key in evaluating your experience, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your work experience.

 

BASIC QUALIFICATION: For GS-04: Candidates must have had 52 weeks of general experience equivalent to at least the GS-03 level to qualify for the GS-04 grade level. For GS-05: Candidates must have had 52 weeks of specialized experience equivalent to at least the GS-04 level to qualify for the GS-05 level. GS-06: Candidate must have had 52 weeks of specialized experience equivalent to at least the GS-05 level to qualify for the GS-06 grade level.

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been at least equivalent to the next lower grade level. Examples of the type of experience that will be credited are: planning and carrying out the work of the office such as; providing patient registration and eligibility services, process demographic and insurance information of alternate resources, procedures or operations and the use of automated systems equipment.

Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).


SUBSTITUTION OF EDUCATION FOR EXPERIENCE: For GS-04, successfully completed two years above high school is qualifying. For GS-05, successfully completed four years above high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technicial school, junior college, college or university. For GS-06 and above, education is not creditable.

PROFICIENCY REQUIREMENTS: Applicants must present evident passing the typing proficiency from a school or other organizations authorized to issue such certification (40) WPM typing speed. WPM are based on a five minute sample with three or fewer errors.TYPING PROFICIENCY MUST BE SUBMITTED WITH YOUR EMPLOYMENT APPLICATION.Certificates of proficiency are acceptable for 3 years from date of issuance.

TIME IN GRADE REQUIREMENTS: Federal status applicants must have completed at least 52 weeks of service in a position no more than one grade lower than the position to be filled. If selected under the Excepted Service Examining Plan, individuals may be appointed without regard to time-in-grade requirements.

As per the IHS Excepted Service Hiring Plan: Current employees and eligible applicants are considered under merit promotion only, unless they provide an appropriate Standard Form (SF)-50, "Notification of Personnel Action," and indicate under which plan they are applying. Please indicate on your resume and during the online assessment process which hiring plan you want to be considered under: Merit Promotion and/or the IHS Excepted Service Hiring Plan. See jobs@ihs.gov for more details.

You must meet the requirements of the job by 11:59 (Eastern Standard Time) of the closing date: Monday, August 18, 2014

HOW YOU WILL BE EVALUATED:

You will be rated based on the information provided in your resume (your resume must state specific duties that relate to this position) and your responses to the assessment questions will be evaluated against the duties you provided in your resume, along with your submitted documentation to determine your ability to demonstrate the following:

  • Typing Proficiency Requirement
  • Knowledge of Medical Billing Policies and Procedure
  • Ability to Communicate with Clients and Customers
  • Ability to Organize and Maintain Information for Proper Billing and Claim Processing

You will receive a numeric rating based on your responses to the Assessment questions. If after reviewing your resume and responses to the assessment questions, a determination is made that you have overstated your qualifications and/or experience, you may lose consideration.

The following links below provide information on how you may be eligible for various hiring authorities. If you are a Veteran, qualified CTAP and ICTAP eligible, or an individual with a disability, please refer to the following links below for additional guidance:

Click here to view vacancy questions: View Assessment Questions. All documents above MUST be received by 11:59 (Eastern Standard Time) of the closing date of, Monday, August 18, 2014, to be considered.


BENEFITS:

Back to top

OTHER INFORMATION:

This position meets the criteria specified in pillar number one of the five pillars of the PHS Commissioned Corps. PHS Commissioned Officers interested in performing the duties of this position within the Commissioned Corps MUST apply online under the merit promotion announcement indicated above in order to receive consideration. For more information on PHS Commissioned Corps, visit the website at: http://www.usphs.gov/  (MP Vacancies-for applicable positions)

Additional selection(s) of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement.

A two-year trial period may be required upon selection/placement (ESEP only)

This position is covered by a Bargaining Unit.

Recruitment incentive may not be authorized.

No Government Housing.

Promotion Potential to a GS-06

CONDITIONS OF EMPLOYMENT:

Alternative work schedule: Day, evening, night, weekends and holiday shifts on a rotational basis.

 

  • Security Clearance: If you are selected for this vacancy, you must undergo a fingerprint check. Fingerprint results must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
  • Measles and Rubella immunization required for selectees born after 1957.
  • If you are a male born after December 31, 1959, and you want to be employed by the Federal Government, you must (subject to certain exemptions) be registered with the Selective Service System.

IHS - Operated Properties are tobacco free



HOW TO APPLY:

Back to top

To apply for this position, you must provide a complete Application Package. See required documents below.

  1. Click ‘Apply Online' to create an account or log in to your existing USAJOBS account.
  2. Follow the prompts to complete the assessment questionnaire and upload required documents.
  3. Please ensure you click the Submit My Answers button to submit your application.
  4. Applications must be received by the closing date of the announcement to receive consideration.
  5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following 1182936. Fax your documents to 1-478-757-3144.

You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot complete your application package online:

  1. Click to view and print the assessment questionnaire View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the assessment questionnaire http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf
  3. You are limited to selecting 10 locations.
  4. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

PLEASE NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.

Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section.

The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office (Berlincia Benally, (505)786-6201, and/or BERLINCIA.BENALLY@IHS.GOV.) The decision on granting reasonable accommodation will be on a case-by-case basis.

 

For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq



REQUIRED DOCUMENTS:

Required Documentation for Eligibility and Preference:

  • Resume:  You are highly encouraged to use USAJOBS Resume Builder.
  • Indian Preference Applicants: - If claiming Indian preference for the first time, or if you have no previous documentation of preference, applicants must provide a completed copy of the Form BIA-4432 (expiration date 11/30/2014), “Verification of Indian Preference for Employment in the BIA and IHS Only.” Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. You must also complete the family history chart if necessary. Current IHS employees with a BIA form on file in their Official Personnel Folder are required to submit a copy of that form with their application. Refer to BIA-4432 link: http:/www.bia.gov/cs/groups/xbie/documents/text/idc015515.pdf
  • Veterans Employment Opportunity Act (VEOA) or other Veterans preference (VRA and 30%or more disabled) – include a copy of your DD-214, if you're claiming Vet preference. For more information please see link at: http://fehb.opm.gov/StaffingPortal/vetguide.asp
  • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) – If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
  • Current or former Federal employee: Include your most recent SF50.
  • PROFICIENCY REQUIREMENTS: Applicants must present evident passing the typing proficiency from a school or other organizations authorized to issue such certification (40) WPM typing speed. WPM are based on a five minute sample with three or fewer errors.TYPING PROFICIENCY MUST BE SUBMITTED WITH YOUR EMPLOYMENT APPLICATION.Certificates of proficiency are acceptable for 3 years from date of issuance.

  • Your application package MUST be complete by 11:59  pm Eastern Standard Time (EST) on Monday, August 18, 2014, the closing of this announcement.

AGENCY CONTACT INFO:

Berlincia Benally
Phone: (505)786-6201
TDD: (301)443-6394
Email: BERLINCIA.BENALLY@IHS.GOV
Agency Information:
Indian Health Service HR Center
PO Box 358
Crownpoint, NM
87313

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Applicant MUST verify the completeness and successful submission of their applications by logging into the USAJobs Application Manager to check the “Status”. Your qualifications for the job will be reviewed against other applicants to determine, if you will be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps have been completed. After making a tentative job offer, we will conduct a suitability/security background investigation.

You will no longer need to call the HR Office to determine your application status. USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.

If all required documentation is not submitted with your application you will lose consideration. It is the applicant’s responsibility to verify that information and documents entered, uploaded, or faxed is received, legible and accurate. HR will not modify answers submitted by an applicant.

~ ~ ~ Indian Health Service is an Equal Opportunity Employer ~ ~ ~


Back to top
Dock
Print Preview

Job Announcement Number:

IHS-14-CR-1182936-ESEP/MP

Control Number:

377501000