This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Staff Assistant

Department:Department Of Homeland Security

Agency:Immigration and Customs Enforcement

Job Announcement Number:DAL-INV-1170429-DEU-JLS

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$49,107.00 to $63,836.00 / Per Year


Tuesday, July 22, 2014 to Friday, August 1, 2014




Full Time - Permanent




1 vacancy in the following location:
Buffalo, NY View Map


United States Citizens


Not Applicable




Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Immigration and Customs Enforcement is the principal investigative arm of the U.S. Department of Homeland Security (DHS) and the second largest investigative agency in the Federal government. Created in 2003 through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE now has more than 20,000 employees in more than 400 offices in the United States and 47 foreign countries around the world. ICE is a key component of the DHS layered defense approach to protecting our nation. For additional information about ICE and career opportunities go to

For definitions of terms found in this announcement, please click here

Organizational Location: This position is located in the Department of Homeland Security, Immigration and Customs Enforcement, Homeland Security Investigations, SAC Buffalo, New York.

This is a non-bargaining unit position.


  • Not Required


  • No


  • You must be a U.S. citizen to apply for this position
  • You must successfully pass a background investigation and drug screen
  • Males born after 12/31/59 must certify registration with Selective Service


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As a Staff Assistant  you will perform the following duties:

  • Serve as the primary point of administrative support for a high ranking official within the agency;

  • Oversee the administrative operations of the office including, but not limited to: budget, accounting and finance, procurement, human resources, information technology, property management, security, and health and safety;

  • Develop internal administrative policies and procedures, coordinate and monitor transactions, ensure that deadlines are met, prepare a variety of reports, analyze trends, and make recommendations for problem resolution;

  • Serve as the personal liaison officer for the official. This involves discussing a variety of matters with individuals who report to the official or who have business dealings with him/her;

  • Independently handle a wide range of issues and speak authoritatively based on an in-depth knowledge of the official's policies, commitments, and interests;

  • Control the official's schedule, respond to and coordinate correspondence, track and follow-up on project deadlines, arrange for briefing materials, and organize meetings and conferences.


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You qualify at the GS-09 level if you possess one (1) year of specialized experience performing duties such as:

  • Ensuring that priorities and deadlines are met on a variety of administrative programs and/or projects;

  • Setting-up and monitoring deadlines;

  • Monitoring and obligating budget expenditures;

  • Evaluating supply needs and managing equipment service procurement actions;

  • Coordinating administrative and quasi-technical correspondence.

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.


In lieu of experience, you must meet one of the following to qualify for a GS-09 position. All education must have been obtained from an accredited college or university. 

A master's (or equivalent graduate degree such as a L.L.B/J.D.) or 2 academic years of progressively higher level graduate education.  

Combining Education and Experience:  Education and experience can be combined to meet the minimum qualification requirements for GS-09 position. 

For additional information regarding the substitution of education for experience, click HERE.

Requirements by Closing Date:  Unless otherwise noted, you must meet all requirements by the closing date of the announcement.

Probationary Period:  This is a full-time permanent position (Career/Career-Conditional appointment).  Upon appointment to this position, you may be required to serve a one-year probationary period.


We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an Assessment Questionnaire. The questions are related to the following fundamental competencies (or Knowledge, Skills, and Abilities) needed to perform the duties of this job:

  • Planning, organizing and coordinating administrative activities;

  • Conveying priorities to employees and ensuring assignments are completed;

  • Preparing briefing materials;

  • Handling shifting priorities of a sensitive nature; 

  • Identifying, analyzing and resolving sensitive or technical problems without supervisory intervention using tact and diplomacy.

    • Based on your responses, you will be placed in one of the following categories:
    1. Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
    2. Well Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
    3. Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

    Applicants in the Best Qualified category will be referred to the hiring manager and may be called for an interview.

    Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) eligible: If you have never been a Federal employee, you are not eligible to apply under CTAP/ICTAP. This program offers displaced Federal employees priority for jobs within the agency from which they have separated or are separating. For more information, please see:

    To be considered well qualified under ICTAP/CTAP you MUST be placed in the Well Qualified Category for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

    Veterans: Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they are qualified. Veterans who have a compensable service-connected disability of at least 10% are placed in the best qualified category above non-preference eligibles, except when the position being filled is scientific or professional at the GS-09 grade level or higher. This position (is or is not) considered scientific/professional. For more information regarding veterans' preference, please see:


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    DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to and select "benefits".


    Promotion Potential: This position is at the full performance level.


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    To apply for this position, you must complete the Occupational Questionnaire and submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

      The complete initial Application must be submitted by 11:59 PM (EST) on Friday, August 01, 2014.

    PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

    To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

    Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

    To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 1170429. Fax your documents to 1-478-757-3144.

    Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

    If you cannot apply online:

    1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
    2. Print the 1203FX form to provide your response to the occupational questionnaire, and
    3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


    1. Resume showing relevant experience, education and training. Work experience should include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor.
    2. Your responses to the occupational questionnaire
    3. Are you qualifying based on education? If you are qualifying based on education, submit a copy of your college transcript (unofficial is acceptable). Prior to appointment, an official college transcript may be required. This education must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education. Those with foreign education, click this link.
    4. Are you a veteran?  If so, submit the Member copy 4 of your DD214 (Certificate of Release or Discharge from Active Duty) or Certificate of Service.  Those applying for 10-point preference must fill out the SF-15 (click here for the form) and provide the required documentation (e.g. VA Letter) listed on the back of this form.
    5. Are you a displaced federal employee claiming special priority selection rights under the Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Plan (ICTAP)? Click  for eligibility requirements.   If so, submit:
      • a copy of your agency notice
      • a copy of your most recent performance rating, and
      • a copy of your most recent Notification of Personnel Action (SF-50) noting your current position, grade level, and duty location
    6. Are you claiming Military Spouse Preference, E.O. 13473? If so, submit:
      • permanent change of duty orders (based on relocation)
      • verification of the marriage to the service member (i.e., marriage license or other legal documentation verifying marriage)
      • verification of the service member's 100% disability (i.e., VA letter of disability), and/or
      • verification of the service member's death while on active duty (i.e., letter from military and/or VA)
    7. Are you applying under the Persons with a Disability authority? If so, submit a letter, record or statement issued from a licensed medical professional, vocational rehabilitation specialist or any other Federal, State or District of Columbia agency that issues or provides disability benefits.


    Janeen Saul
    Phone: (214)905-8709
    Agency Information:
    ICE Dallas Service Center
    7701 N Stemmons Freeway
    6th Floor
    Dallas, TX


    Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email the outcome after each of these steps has been completed. Your status will also be updated on your USAJOBS account throughout the process. We expect to make a selection within 60 days of the closing date of this announcement. If you are selected, we will conduct a suitability/security background investigation.

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