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This Position Is No Longer Available

Job Title:  Social Insurance Specialist (Claims Representative)
Agency:  Social Security Administration
Job Announcement Number:  SA1168276

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$59,104.00 to $76,836.00 / Per Year
Thursday, July 17, 2014 to Monday, July 21, 2014
Part Time 32 hours - ICTAP eligibles only NTE 1 Year
1 vacancy in the following location:
Uniontown, PA View Map
Qualified ICTAP Eligibles Only
Not Applicable


Do you have a desire to

  • help SSA manage its Social Security programs
  • analyze and solve problems?
  • help and advise millions of retired and disabled individuals?
  • work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Additional selections may be made for this vacancy within six months from the closing date of this announcement.

APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Uniontown, PA United States 1 vacancy
commute area. 


LOCATION:  Social Security Administration, 942 Morgantown Road, Uniontown, PA 15401.


TYPE OF POSITION:  This position is being filled on a Part-Time basis (32 hours per week), temporary NTE 1 year, may be extended, will not become permanent.


  • Not Required


  • No


  • Proof of ICTAP eligibility required.
  • Must pass a meet and deal panel interview.
  • All qualification requirements must be met by the closing date.
  • Selective Service registration required for male applicants unless exempt.
  • U.S. Citizenship required
  • Background and/or Security Investigation required


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Claims Representatives conduct interviews and help claimants develop their claims for retirement, survivors and disability benefits and/or supplemental security income. They work with claimants to establish their continuing eligibility for payment, assist claimants in filing for administrative appeals, adjudicate claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.


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For GS-11: 52 weeks of specialized experience equivalent to the GS-9 level. Specialized experience is experience which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of this position (refer to description of duties above). Examples of specialized experience include: knowledge of SSA policy/regulations; SSA claims processing including adjudication/authorization of claims, post-entitlement process, and continuing disability review process.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).

Substitution of education for experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions.  

For GS-11:  Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.


MEET AND DEAL PANEL INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.


EVALUATION CRITERIA:  The evaluation you receive is based on your responses to the questionnaire.  Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:  Knowledge of public welfare programs such as social insurance, food stamps, Medicaid/Medicare; Ability to organize and prioritize work in order to process and track issues, caseloads, etc.; and Skill in analyzing or assessing data to identify problems, errors and trends and to make corrections.  Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: View Assessment Questions



Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.
2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.



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Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work. Please review the Office of Personnel site for additional information about the many benefits of your career with Social Security.



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To apply for this position, you must provide a complete Application Package which includes:
1. Your Résumé
2. The Occupational Questionnaire
3. Additional Required Documents - submission of any supporting documentation such as educational transcripts.  Please see the Required Documents section below for details concerning specific documentation requirements for ICTAP or education. 

The complete application package must be submitted by 11:59 PM (EST) on Monday, July 21, 2014.

  • To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.

  • Click the Submit My Answers button to submit your application package.

  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    NOTE : Your uploaded documents may take several hours to clear the virus scan process.

  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating.


To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1168276. Fax your documents to 1-478-757-3144.


If you cannot apply online:
1. View and print the occupational questionnaire:
View Occupational Questionnaire,
2. Print the
1203FX (Form C) to provide your responses to the occupational questionnaire; and
3. Fax the completed 1203FX and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.


All supporting documentation must be received by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.


The following sections provide information on supporting documentation that must be submitted to claim certain types of preference or qualify on the basis of education.  Please see the How to Apply section above for information on the application process.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP):  ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:

  • proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
  • proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit

Note:  ICTAP eligibles  will be considered well-qualified if they have received an eligibility of 80 or higher (excluding points for veteran's preference) for this position.

PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.



Loretta L. Williams
Phone: (215)597-7783
Fax: (215)597-1376
Agency Information:
SSA Philadelphia
300 Spring Garden Street
7th FLoor
Philadelphia, PA
Fax: (215)597-1376


Once you have successfully submitted your application materials, you can expect to receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and notice of Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.

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