This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Division Director - Supervisory IT Specialist (APPSW) - DE

Department:Department Of Commerce

Agency:Patent and Trademark Office

Job Announcement Number:CIO-2014-0226

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$124,995.00 to $157,100.00 / Per Year


Tuesday, July 15, 2014 to Wednesday, August 13, 2014




This is a Full-Time, Permanent - Career/Career-Conditional appointment in the Competitive Service




FEW vacancies - Alexandria, VA View Map


Applications will be accepted from all United States Citizens and Nationals.


Public Trust - Background Investigation




About the Agency

This announcement has been extended to August 13, 2014.

This position is also being announced under the USPTO’s Merit Promotion Program, the Job Announcement Number is CIO-2014-0227. Please review that announcement to determine if you are eligible for consideration under the Merit Promotion Program.

The United States Patent and Trademark Office has been ranked as the #1 Best Places to Work in the Federal Government!

This position is located in the Office of the Chief Information Officer, Office of Application Engineering & Development (OAED). The successful candidate will perform assigned duties as Division Director for the Functional Testing Divisiion within OAED. OAED is responsible for the full life-cycle management of the USPTO's automated information systems. This responsibility is guided by the agency's strategic IT plans and supporting technical architecture.

The Functional Testing Division provides complete testing support for AED, including test strategy creation and implementation; test case and test script creation; bug/defect reporting and triage (scrubs); use of automation; tracking of code coverage; managing User Acceptance Tests (UAT); providing clear test acceptance and release criteria; communicating progress; and raising unresolved issues to all levels of management to fully express overall risk and quality for every deliverable. The scope of the FTD is limited to the functional test areas for any given service/product or tool. Metrics for success include test case/test script execution, code coverage, defects resulting in a fix while mitigating defects found in production per thousand lines of executable code.

This position serves as the Division Director for the Functional Testing Division.

For more information about the USPTO, please visit the USPTO Careers Website.


  • Not Required


  • No


  • You must be a U.S. Citizen or National.
  • Your resume and question responses must demonstrate the job-related KSAs.
  • You must meet the definition of specialized experience.


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The successful candidate in this job:
Serves as a 2nd level supervisor, managing the Division through two Branch Chiefs.

Responsible for strategic planning for the Division. Develops the mission, goals and vision for the Division and determines the financial and manpower resources required to accomplish the mission and vision. Works with business customers on overall budget and priorities and justifies funding levels for continuing and improving USPTO operational capabilities. Supports budget controls and accountability. Identifies and takes proper action regarding shortfalls and excess funding situations as they become apparent. Establishes business management controls to improve the Division’s ability to respond to change and a demanding workload.

Develops and builds relationships with business customers. Manages the development of system planning documents and testing schedules that satisfy USPTO established objectives and standards. Works with OCIO’s other Divisions on overall coordination between these Divisions. Identifies potentially conflicting requirements from different PTO organizations. Works with senior managers to resolve conflicts and escalations and prioritize requirements.

Evaluates overall accomplishments of the Division and identifies operating problems, conflicting priorities, program deficiencies and potential problem areas. Through the Branch Chief(s), directs development of corrective or preventive measures to obtain desired results.

Provides timely, authoritative and sound advice and recommendations on assigned program areas through the managerial chain. Serves as a key advisor to the USPTO management on functional testing programs, initiatives, and problems.

Maintains continuous contact with professional counterparts in the private sector, other Federal agencies, and with patent or trademark communities to insure awareness of new objectives, policies, and state-of-the-art developments affecting functional testing.

Represents the organization both within and outside the OCIO and USPTO. Establishes, develops, and maintains effective working relationships with other organizations. Meets with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolve significant problems that arise.

Participates in special projects and initiatives and performs special assignments.  


Supervisory Responsibilities                                                                       

Exercises delegated managerial authority to set a series of annual, multiyear, or similar types of long-range work plans and schedules for in-service or contracted work. Assures implementation (by subordinate organizational units) of the goals and objectives for the assigned programs/functions. Determines goals and objectives that need additional emphasis; determines the best approach or solution for resolving budget shortages; and plans for long range staffing needs, including such matters as whether to contract out work. Is closely involved with high level program officials in the development of overall goals and objectives for assigned staff fuctions and programs.

Exercises delegated supervisory authorities and responsibilities as a second-level supervisor. Makes decisions on work problems presented by subordinate supervisors. Evaluates subordinate supervisors and serves as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors. Makes decisions on nonroutine, costly, or controversial training needs and training requests related to employees of the unit.

Applies EEO principles and requirements to all personnel management actions and decisions, and ensures all personnel are treated in a manner free of discrimination.


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Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
Certified applicants who are referred to the Hiring Manager may be asked to come in for interviews which will consist of two parts:
- Behavioral interview assessing your knowledge, skills and abilities.
- Technical Competence may be addressed in a Technical Interview.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM Website.
Specialized Experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the next lower GS-14 grade level in the Federal service. Specialized experience for this position includes experience with all the following skill sets:

Skill Set 1 - Job experience as a supervisor managing a software testing or software development department, AND

Skill Set 2 - Job experience using Waterfall and/or Agile/Scrum SDLC methodologies, AND

Skill Set 3 - Job experience in being responsible for and actively managing budgets for software testing AND

Skill Set 4 - Job experience using automated software testing principles, methodologies, and approaches used in testing application software that support functional requirements, user stories with acceptance criteria and resource planning in support of test engagements, AND

Skill Set 5 - Job experience as a Software engineer programming in an object oriented language (i.e. Java, C#).


For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail: Is thorough, precise and consistent when accomplishing a task with concern for all the areas involved. Achieves quality in all tasks performed.
Customer Service:  Establishes collaborative working arrangements with business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to anticipate and identify their needs to determine the most effective high-quality service or solution. Demonstrates a "can do" attitude in servicing the customer and communicates effectively when they "can't do" and "why."
Communication:  Communicates in a clear and convincing manner with officials, managers/supervisors, both verbally and in writing in order to advise and gain acceptance with recommendations that may not always be readily accepted. Independently addresses and resolves issues that may be construed as sensitive or controversial.
Problem Solving:  Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes sound recommendations. Delivers solutions and decisions that have a positive, far-reaching, and comprehensive organizational impact.

Education may not be substituted for experience at this grade level.

In addition to the KSAs, applicants must possess proficiency or the potential to develop proficiency in the 10 Competencies Most Important for Supervisory Work prior to entry into a supervisory position as identified in the Office of Personnel Management's Supervisory Qualification Guide found at:  

The incumbent must possess the following supervisory competencies to be successful in this position:
Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.


Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

KSA 1 - Knowledge of supervision and management techniques sufficient to supervise subordinate managers of a technically-oriented staff of testing functions.

KSA 2 - Mastery in applying, advanced information technology principles, concepts, methods, standards, and practices sufficient to develop and interpret policies, procedures, and strategies governing the creation and implementation of test strategies for the agency’s automated information systems.

KSA 3 - Knowledge of the Testing Body of Knowledge (STBoK), testing function, different types of testing and the techniques and tools used to carry out and manage testing processes. (For example: troubleshoot testing issues, resolve problems in order to meet schedules, mitigate testing risk, and set up testing environments based on software requirements, cloud computing, automated testing in virtual and physical environments).

KSA 4 - Ability to communicate orally and in writing to resolve conflicts, prioritize requirements, and establish and maintain effective working relationships.

Your application will then be evaluated and rated under Category Rating and Selection procedures. Category rating procedures evaluate your total qualifying experience, education, and training and assigns them into a single, pre-defined quality category Qualified applicants are assigned to one of three categories following a review of their resume and other supporting documentation. Each category is defined as follows:
Best Qualified - Applicant possesses exceptional experience with a background that demonstrates a superior level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Well Qualified - Applicant possesses good experience with a background that demonstrates a satisfactory level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Qualified - Applicant possesses the minimum qualifications with a background that demonstrates a basic level of knowledge, skills, abilities, and competencies required to perform the duties of the position.
Veterans’ preference is applied by listing preference eligibles ahead of non¬-preference eligibles within the same quality category in which they are placed. Qualified preference eligibles with a compensable service-connected disability of at least 10 percent will be placed at the top of the highest quality category (‘Best Qualified’), except when the position being filled is scientific or professional at the GS-9 grade level or higher. A selecting official may make selections from the highest quality category (Best Qualified) provided no preference eligible in that category is passed over to select a non-preference eligible in that category.
For more information on category rating procedures, please visit the Category Rating Fact Sheet.
To preview questions please click here.


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Applicants applying for this position must be a United States Citizen or National. 
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
This is a Non-Bargaining Unit position.
This is a Public Trust position and has a risk level designation of “High”. 
Except as prohibited by law, all applicants tentatively selected for positions needing a Top Secret Clearance will be required to submit to a urinalysis to screen for illegal drug use prior to appointment and, if appointed, the incumbent will be subjected to random drug testing procedures.
Background Investigation - If selected for this position, you may be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation.
The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website.
Probationary Period- If selected, you may be required to complete an initial one-year probationary period.
Supervisory Probationary Period- If selected, you may be required to complete an initial one-year supervisory probationary period.
All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
Relocation Expenses are not authorized and will not be paid.

Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) will be eligible if they are assigned to the “well qualified” quality category under the category rating procedures.  Information about CTAP/ICTAP eligibility is on theOffice of Personnel Management’s Career Transition Resources website
 CTAP/ICTAP documentation requirements are listed in the ‘Required Documents’ section of this announcement.
More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued.
All application materials become the property of the United States Patent and Trademark Office.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO’s Office of Equal Employment Opportunity & Diversity via email ( or phone (571-272-8292).


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Personally Identifiable Information (PII) Personally Identifiable Information (PII) is defined as information that can be traced back to a specific individual and potentially compromise their security or privacy. Examples of PII include: date of birth, Social Security Number, and place of birth. Please ensure that you have removed all Personally Identifiable Information from all documents prior to submitting or uploading your applications material.

You MUST apply online. If you experience difficulties with the application process or do not have access to a computer, please contact the HR Specialist listed as the point of contact before the closing date of this job announcement.
If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page.
Once you have gathered all of the required information and are ready to begin the application process, click the "APPLY ONLINE" button at the right side of the page. You will then be directed away from USAJobs to the Department of Commerce application site for USPTO.
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Standard Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature.


A complete application consists of:
1. A resume or any other written format you choose to describe your job-related qualifications; optional cover letter: Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the KSAs in the job announcement. Please Note: Responses to job questions that are not fully supported by the information in your resume may result in adjustments to your rating. Any experience claimed in a cover letter should be substantiated by information contained in your resume.
Supporting Documentation:
PLEASE NOTE: Applicants who meet the minimum eligibility and qualification requirements for this position may be contacted within 7 business days of the closing date of this announcement to submit follow-up supporting documentation if applicable. Applicants claiming veterans’ preference entitlement or CTAP/ICTAP eligibility who fail to submit supplemental documentation within 5 business days of receiving the request will not lose consideration for this position, however they will not be entitled to special or priority consideration. Supporting documents that may be requested of applicants after the closing date of this announcement are:
1. Veterans’ Preference Documentation: If you are a veteran with preference eligibility, you will be asked to submit a Member 4 copy of your DD-214. If you are a preference eligible claiming a service connected disability of 10 percent or more, you will be asked to submit documentation (i.e. a letter dated 1991 or later from the Department of Veterans Affairs or from a branch of the Armed Forces) certifying to the veteran’s present receipt of compensation. Veterans must include dates of military service within the automated application process, and submit Member 4 copy of each Certificate of Release or Discharge from Active Duty, DD-214. For more information, please visit Special Appointing Authorities for Veterans.
2. Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) documentation: Applicants will be asked to submit:
(1) A copy of your specific RIF notice, written notice of your expected separation or other documentation of priority consideration status;
(2) A copy of your latest SF-50 noting current position, grade level, and duty location;
(3) A copy of your last performance appraisal; and
(4) Any documentation from your agency that shows your current promotion potential.
You can choose ONE of the following methods to submit Supporting Documents:
1) You can upload your documents when you register or update your information on the Department of Commerce application site which you access through the USAJobs site.
2) You can fax your documents to 571-258-4052 using the system generated fax cover sheet.
Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.
NOTE: The preceding documentation requirements are based on job requirements and individual applicant eligibility. Not all documents are applicable to all applicants--if you are unsure which documents apply to you, contact the HR Specialist listed on this announcement.
Review your resume and responses carefully. Responses to job questions that are not fully supported by the information in your application package may result in adjustments to your rating. A Human Resources Representative will validate the qualifications of those candidates eligible to be referred to the hiring official.


Anthony G. Henderson
Phone: 571-272-6160
Fax: 000-000-0000
Agency Information:
550 Elizabeth Lane
Elizabeth Townhouse
Alexandria, VA
Fax: 000-000-0000


You will receive a notice generated by the USAJobs System when you have successfully submitted your application.  After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.  We will evaluate each applicant who meets the basic qualifications on the information provided and you may be contacted for follow-up supplemental documentation.  It is the applicant’s responsibility to provide any supplemental documents or information requested by the Office of Human Resources within the allocated timeframes.  Failure to submit requested documents or information within 5 business days of receiving the request may result in your application not receiving further consideration.
You can check the status of your application by logging into USAJOBS.  You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes.  Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.

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