Applicants must have one (1) year of specialized experience equivalent to at least the GS-06 level in the Federal Service.
Specialized experience is experience that equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position as described above. Typically, such specialized experience is in or related to the work of the position being filled. However, the experience need not be with the Federal Government.
Specialized experience include: applying a full range of administrative rules and regulations to coordinate and perform all the clerical and administrative functions of an office; experience that demonstrates knowledge of grammar, punctuation, format and style to prepare correspondence, memorandums, and other documents utilizing word processing and other automated systems; and responding to requests for information, receiving calls, greeting visitors, and providing directives, and serving as a focal point of contact in an office; and experience maintaining and troubleshooting computer systems.
For additional information, refer to the Office of Personnel Management Operating Manual for Qualification Standards,Group Coverage Qualification Standards for Clerical and Administrative Support Positions.
There is no substitution of education for experience for this position.
SELECTIVE FACTORS: This position requires a typing speed of at least 40 wpm.
Applicants must meet all legal, regulatory, and qualifications requirements by the closing date of the vacancy announcement to be eligible for consideration for selection.
HOW YOU WILL BE EVALUATED:
If you meet the minimum qualifications, you will be evaluated against the evaluation factors below and will be placed into a category based on your vacancy question responses.
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies required by this position.
Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Conveys information and ideas in an effective and timely manner.
Interpersonal Skills: Demonstrates understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Administrative Program Knowledge: Knowledge and application of administrative programs, principles, practices, guidelines, systems and other techniques.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Receives corrective criticism in a positive manner.
Technology Application: Uses computers and computer software applications.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)
INFORMATION FOR ICTAP ELIGIBLES ONLY: If you are eligible for special priority selection under ICTAP, you must be well-qualified for the position to receive consideration. ICTAP eligibles who are placed into Category B or higher will be considered "well-qualified".
Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here.