Job Title:Emergency Services Dispatcher
Department:Department of the Army
Agency:Army Installation Management Command
Job Announcement Number:WTBW141021061158085D
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year|
|Tuesday, July 15, 2014 to
Thursday, July 24, 2014|
SERIES & GRADE:
|Full Time -
|1 vacancy in the following location:|
White Sands Missile Range, NM View Map
WHO MAY APPLY:
|United States Citizens |
Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.
About the Position: This position is with Directorate of Emergency Services, Police/Provost Marshall Division, Dispatch Section located at White Sands Missile Range, NM.
About White Sands Missile Range, NM: White Sands Missile Range is a unique tri-service facility for test, evaluation, research, and assessment of military systems and commercial products. We offer a broad assortment of testing capabilities and infrastructure, from management of the largest open-air/over-land missile range in the hemisphere to environmental testing chambers and computer modeling laboratories. We are an active military installation that maintains a high quality of life for customers, partners, and the workforce. The range is located in the Tularosa Basin of south-central New Mexico. The headquarters area is 30 miles east of Las Cruces, New Mexico, and 45 miles north of El Paso, Texas.
Who May Apply: U.S. Citizens
- Occasional Travel
- A pre-employment physical is required.
- Must comply with Drug Abuse Testing Program requirements.
DUTIES:Back to top
As Emergency Services Dispatcher, you will be responsible for the receipt and effective evaluation of 911 emergency calls, to include installation fire, police, ambulance service, and commercial Intrusion Detection System alarms; responsible for caller interrogation to determine the problem and the nature of the call; prioritize incoming emergency and non-emergency calls; identify nature of emergency, level of response required, and provides this and any additional information to the responding units; perform crisis intervention with distraught emergency callers until appropriate emergency field units arrive. You will determine, based on local policy and procedure, appropriate jurisdiction and services to be rendered. Continuously monitor the installations alarmed facilities; determine cause of an alarm, type of facility, and initiate action; clear and reset alarm; advise police patrol personnel of appropriate response; report security problems/violations; perform monthly testing of the alarm systems.
QUALIFICATIONS REQUIRED:Back to top
In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as assessing incoming emergency calls to determine response requirements and to dispatch appropriate emergency response units to render aid.
You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:
- Knowledge of emergency dispatching procedures
- Ability to operate emergency dispatching equipment
- Ability to communicate orally
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Other Requirements: Click here for expanded definitions.
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is Required.
- This position requires shift work that includes nights, weekends and holidays. Incumbent will be assigned to either day, swing or mid shift. Shift will be determined after start of employment. Depending on mission needs, shift work is usually 8 hours but can be 12 hours.
- Must comply with Drug Abuse Testing Program requirements.
- Must be able to obtain and maintain a New Mexico State Division of Criminal Information Full Operator Certification.
- Must be able to obtain and maintain a Cardiopulmonary Resuscitation Certification.
- This position has been designated as mission essential and as such, required to report work regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure.
- Must wear prescribed uniform while on duty.
- This position requires enrollment in the Personnel Reliability Program (PRP) in accordance with Army Regulation (AR) 50-5.
- Must be able to obtain and maintain a Telecommunicator I and II Certifications.
- Must be able to obtain and maintain a Haz-Mat Awareness Certification.
HOW YOU WILL BE EVALUATED:
Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.
- Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
- Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
- Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. See Interagency Career Transition Assistance Program (ICTAP) for more information. Additional information about the program is on OPM's Career Transition Resources website.