This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Contact Representative (Service Representative Trainee) (ICTAP/TEMP)

Agency:Social Security Administration

Job Announcement Number:SG-1155151-ICTAP-BDH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,628.00 to $50,932.00 / Per Year

OPEN PERIOD:

Friday, June 27, 2014 to Thursday, July 3, 2014

SERIES & GRADE:

GS-0962-05/07

POSITION INFORMATION:

Full Time - ICTAP eligibles only NTE 1 year

PROMOTION POTENTIAL:

08

DUTY LOCATIONS:

Few vacancies in the following location(s):
Deland, FL View Map
Gainesville, FL View Map
Jacksonville, FL View Map
Kissimmee, FL View Map
Orlando, FL View Map
More Locations  (3)

WHO MAY APPLY:

ICTAP eligibles in the Deland, FL, Orlando, FL, Gainesville, FL, Jacksonville North, FL, Kissimmee, FL, Panama City, FL, Port Orange, FL, Port St. Lucie, FL commuting area.

SECURITY CLEARANCE:

Not Applicable

SUPERVISORY STATUS:

No

JOB SUMMARY:

Do you have a desire to:

  • Help SSA manage its Social Security programs?
  • Analyze and solve problems?
  • Help to advise millions of retired and disabled individuals?
  • Work on a team to make a difference in people's lives and your own?
  • Join SSA, one of the top 10 Best Places to Work in the Federal Government!

                                  

    APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Deland, FL, Orlando, FL, Gainesville, FL, Jacksonville North, FL, Kissimmee, FL, Panama City, FL, Port Orange, FL, Port St. Lucie, FL commuting area.

     

    ICTAP individuals are those Federal employees who have undergone a Reduction in Force (RIF).

     

    IF YOU WERE NEVER A FEDERAL EMPLOYEE, YOU ARE NOT ELIGIBLE FOR THIS POSITION.  THIS POSITION IS OPEN TO FEDERAL EMPLOYEES WHO HAVE UNDERGONE A REDUCTION IN FORCE (RIF).

     

    Additional selections may be made for this vacancy within six months from the closing date of this announcement.

     

    LOCATION:  This position is located in the:

    • Deland Social Security Office: 1629 S. Adelle Ave., Deland, FL 32720
    • Orlando Card Center: 5520 Gatlin Ave., Suite 102, Orlando, FL 32812
    • Gainesville Social Security Office: 1610 NW 23rd Ave., Gainesville, FL 32605
    • Jacksonville North Social Security Office: 1685 Dunn Ave., Jacksonville, FL 32218
    • Kissimmee Social Security Office: 1201 East Oak St., Kissimmee, FL 34744
    • Panama City Social Security Office: 97 West Oak, Panama City, FL 32401
    • Port Orange Social Security Office: 4990 S. Clyde Morris, Port Orange, FL 32127
    • Port St. Lucie Social Security Office: 6810 S. US HWY 1, Port St. Lucie, FL 34952
       

    TYPE OF POSITION: 

    This position is being filled on a full time basis.

     

                                                             This position is temporary NTE one (1) year.

     

                                                      

     

    TRAVEL REQUIRED

    • Not Required

    RELOCATION AUTHORIZED

    • No

    KEY REQUIREMENTS

    • Must pass Meet and Deal panel interview
    • Proof of ICTAP Eligibility Required
    • Background and/or Security Investigation Required
    • U.S. Citizenship Required
    • Relocation Expenses will not be paid.
    • Selective Service Registration. See Other Information tab.

    DUTIES:

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    The Contact Representative (Service Representative) provides a full range of assistance to beneficiaries regarding all programs administered by the Social Security Administration. Provides information, advice or instruction about eligibility and benefits being paid under retirement, survivors, disability and Medicare insurance programs. Investigates case situations and reconciles discrepancies causing interruption in the receipt of monthly benefits. Identifies need for social services of people interviewed and refers them to appropriate private, nonprofit or government organizations. Initiates contacts with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.


    QUALIFICATIONS REQUIRED:

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    GS-5: Requires 52 weeks of specialized experience equivalent to the GS-4 level.
    GS-6: Requires 52 weeks of specialized experience equivalent to the GS-5 level.
    GS-7: Requires 52 weeks of specialized experience equivalent to the GS-6 level.

     WHAT IS SPECIALIZED EXPERIENCE?  

    For GS-5: Experience performing all or most of the following tasks:

    1. Applying laws, rules or regulations and written guidelines; (2) Communicate orally in order to provide information, assistance, or instructions to members of the general public; (3) Writing correspondence in response to routine inquiries or requests for information; and (4) Operating a personal computer or computer terminal (includes input, retrieval and editing files).

    For GS-6 : Experience independently performing all or most of the following tasks:

    1.  Applying and interpreting laws, rules, regulations, and written guidelines; (2) Communicating orally with a large volume of people from different socioeconomic backgrounds in order to provide or elicit information; (3)  Performing administrative and clerical processes using a computer to reconcile discrepancies; and (4)  Writing correspondence in response to technical inquiries and drafting a variety of other written products.

    For GS-7: Experience independently performing all or most of the following tasks:

    1.  Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws); (2)  Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.; (3)  Performing administrative and clerical processes using a computer to reconcile discrepancies; and (4)  Writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products. 

    Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

    In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

    Former Federal employees eligible under ICTAP. 

    Qualification requirements must be met by the closing data of this announcement.

     

     

     

     

     

     


    Substitution of Education

    If you have no specialized experience, you may be able to qualify for this position based solely on your education as indicated below: 

    For GS-5 level positions, only education in excess of the first 60 semester hours or 90 quarter hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirements. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. A Bachelor's Degree is fully qualifying for GS-5.

    Note: Verification of college course work will be required.  If you are using education to qualify, you must submit copies of college transcript(s).  Your education must have been completed at an accredited college or university.  If your education was completed in a foreign institution, you must submit evidence that your education is of an acceptable quality (equivalent to the educational standards in this country.  If you are selected for the position, you must provide your original official transcript(s) prior to being appointed.

     

    For more information on substituting education for experience, visit https://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp

    SELECTIVE PLACEMENT FACTOR: MEET AND DEAL PANEL INTERVIEW - After meeting the qualification requirements noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not receive further consideration and will not qualify for the job.

     

    HOW YOU WILL BE EVALUATED:

    The evaluation you receive is based on your responses to the occupational questionnaire. Your resume and supporting documentation will be compared to your responses to the questionnaire, which is designed to capture the desired competencies for this position. These competencies include oral and written communication, problem solving, and planning and organization. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes about 15 minutes to complete. To preview the questions, click the following link: View Assessment Questions

    Your application will be evaluated under the Category Rating method, based on your responses to the occupational questions in this document, which is designed to capture the desired competencies for this position.  

     

    If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:

     

    1- Qualified Category - Candidates who meet the Minimum Qualification Requirements.
    2- Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
    3- Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

    Candidates eligible for Veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category. 

    We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying for additional guidance.


    BENEFITS:

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    Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work, please visit the following links for more information at  Jobseekers or Pay and  Benefits.


    Please visit our Careers website for additional information.

     

     



    OTHER INFORMATION:

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

     



    HOW TO APPLY:

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    Notice Concerning Materially False, Fictitious, or Fraudulent Statements

    Anything you claim in the occupational questionnaire, resume and supporting documents may be subject to verification. By completing the application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.  

    To apply for this position, you must provide a complete Application Package which includes:
    1. Your Resume
    2. The Occupational Questionnaire
    3. Additional Required Documents (see Required Documents section below)

    The complete application package must be submitted by 11:59 PM (EST) on Thursday, July 03, 2014 to receive consideration.

    ·       To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.

    ·       Click the Submit My Answers button to submit your application package.

    ·       It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    ·       To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    NOTE : Your uploaded documents may take several hours to clear the virus scan process.

    ·       To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating. 
     

    To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1155151. Fax your documents to 1-478-757-3144.

    If you cannot apply online:
    1. View and print the occupational questionnaire: View Occupational Questionnaire ,
    2. Print the
    1203FX (Form C) to provide your responses to the occupational questionnaire; and
    3. Fax the completed 1203FX and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

    Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.



    REQUIRED DOCUMENTS:

    You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.

     

    The following section provides information on supporting documentation that must be submitted to claim eligibility for appointment.  Please see the How to Apply section above for information on the application process.

     

    INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies.  Applicants must be well- qualified for the vacancy. Well qualified is defined as meeting or exceeding the fully successful level for competencies required by the position.  You must provide:

    ·       proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and

    ·       proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent. 

    For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.

    AGENCY CONTACT INFO:

    Brent D. Harris
    Phone: (404)562-1192
    Email: BRENT.HARRIS@SSA.GOV
    Agency Information:
    SSA Atlanta
    61 Forsyth St SW
    Suite 22T64
    Atlanta, GA
    30303

    WHAT TO EXPECT NEXT:

    Once you have successfully submitted your application materials, you can expect to receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review; (3) Referred/Not Referred to the selecting official; and (4) Selected/Not Selected for the position.

    Additional Duty Location Info

    Few vacancies in the following locations:
    Deland, FL View Map
    Gainesville, FL View Map
    Jacksonville, FL View Map
    Kissimmee, FL View Map
    Orlando, FL View Map
    Panama City, FL View Map
    Port Orange, FL View Map
    Port Saint Lucie, FL View Map

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    Job Announcement Number:

    SG-1155151-ICTAP-BDH

    Control Number:

    374068100