This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Facilities Operations Specialist

Department:Legislative Branch

Agency:Library of Congress

Job Announcement Number:140183

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$106,263.00 to $138,136.00 / Per Year


Monday, June 30, 2014 to Wednesday, April 29, 2015




OPEN - Permanent




1 vacancy in the following location:
Washington DC, DC View Map


Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.


Q - Sensitive




About the Agency


This position is located within the Integrated Support Services Directorate (ISS), Office of Support Operations (OSO), at the Library of Congress (LOC). The incumbent works under the general supervision of the Director of Integrated Support Services who provides broad policy guidance and direction. Incumbent is responsible for the overall daily leadership and management of the agency's custodial services program and related activities as assigned. Incumbent has day-to-day responsibility and oversight of the maintenance and custodial care of 4 million square feet or real property on Capitol Hill and an additional 1.5 million square feet or real property off campus to include General Services Administration (GSA) leased facilities and decentralized Federal property. Serves as liaison with building occupants to track deficiencies. Ensures that environmental health and safety requirements are met and engages in preventative maintenance.

This position is located in the Integrated Support Services Directorate, Office of Support Operations.

The position description number for this position is 307746.

This position has no promotion potential.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flextime work schedule.

This is a supervisory, non-bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.



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    Responsible for the management and oversight of the agency's building maintenance and custodial services program. Develops changes to policies, programs and criteria to correct problems and makes recommendations on plans, schedules, and major projects. Provides innovative thinking beyond traditional cleaning services, combining science and best practices to deliver the most efficient cleaning solutions to sustain environmentally friendly cleaning.

    Independently identifies and addresses long range needs, issues, and questions affecting the overall maintenance and custodial program of the Library. Takes charge of new projects, makes decisions, initiates actions and follows through assuring consistency with management guidelines. Analyzes deficiencies, conducts benchmarking and develops strategies for improvement. Reviews and analyzes custodial plans; prepares and reviews completed staff actions and studies; and makes recommendations by providing data that serves as a guide to higher officials. Reviews subordinate supervisors’ recommendations and determines their validity in relation to the overall objectives of the custodial program. Responsible for implementing a Quality Assurance (QA) protocol, ensuring staff training in QA techniques, collecting and analyzing data on the facilities condition, and state of cleanliness.

    Supervises employees performing work at the GS-13 level. Provides administrative and technical supervision necessary for accomplishing the work of the program office. Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers’ performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to workers related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Ensures subordinates are trained to comply with applicable safety regulations. Responsible for furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of diversity objectives and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, and disability. Specifically, initiates nondiscriminatory practices for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.

    Performs contract oversight related to but not limited to custodial services for on-campus and off-campus facilities, pest control, preventative maintenance plans, facility assessment, trash removal and building quality assurance teams. Analyzes and assesses contractor effectiveness for long-term, extensive technical service contracts, cost type and/or performance based contracts, such as monitoring the status of contract performance or progress, and approval of payments. Develops Statements of Work, Independent Government Estimates, Sole Source Documentation, and other contract related work. Coordinates with assigned Contracting Officers to ensure contract compliance and operational effectiveness of contractors. Serves as Contracting Officer's Representative (COR) and oversees multiple COR activities assigned. Monitors contractor activities through evaluation meetings between contractor and senior Library leadership. Monitors contract burn rates and prepares all documentation for funding requests. Conducts daily site inspections, and reviews subordinates' reports to ensure contractor compliance with technical, financial, delivery, and other contract terms. Prepares memoranda, letters, and correspondence for distribution to designated personnel.


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    Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

    Ability to provide management and contract oversight to building maintenance and custodial service programs.**

    Demonstrated knowledge of the Federal procurement process.**

    Ability to use innovative thinking and analytical methods to evaluate facility requirements.**

    Ability to plan and manage projects.

    Ability to supervise, plan and execute work through others.

    Ability to develop and maintain effective working relationships in overall facilities management/operations.

    Ability to communicate effectively other than in writing.

    The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link:  


    The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.
    To preview questions please click here.


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    You can review our benefits at:


    While it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

    The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

    Applicants must submit a complete application package that is received by the closing date of this announcement.

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
    Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of disability when applying for this position. The certificate of disability may be issued by a State Vocational Rehabilitation Office, Disability Services or Career Services office of an applicant's college or university, or the Department of Veterans Affairs. The date of certification must be within one year of the vacancy closing date and must be submitted with your application. For more information view the Library of Congress' Selective Placement Program at and/or contact the Library's Office of Inclusiveness & Compliance at 202-707-6024 (voice or TTY) or FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
    The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
    Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.
    The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
    Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 2010-12, an appointee or internal selectee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.
    The selected applicant may be required to file a financial disclosure statement with the House of Representatives, U.S. Congress, in accordance with the provisions of Public Law 95-521, Ethics in Government Act of 1978.

    Are you a veteran?  Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim.  Those applying for 5-point preference must submit Member Copy 4 of your DD 214.  Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form.  If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
    For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at:


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    Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
    You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
    Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
    Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.
    Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
    Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
    (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
    (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
    (3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.
    Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.
    IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, the last one sent will overwrite the first one. Finally, if you upload a document, e.g. your undergraduate transcript, do not also fax that same document (or fax another undergraduate transcript), because whichever one you send last will be the only one that is visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
    Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
    If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact, no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.


    Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Disabled applicants claiming Selective Placement eligibility must submit proof of disability and a certification of job readiness. If Selective Placement is applicable to you, you will not be considered without submitting this documentation.  


    Job Help Desk
    Phone: 202-707-5627
    Fax: 000-000-0000
    Agency Information:
    Human Resources Dept.
    101 Independence Ave. SE
    Washington, DC
    Fax: 000-000-0000


    Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications". You will receive final notification via e-mail when the vacancy has been filled.

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