This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Management Analyst (Change Management)

Department:Legislative Branch

Agency:Government Accountability Office

Job Announcement Number:GA0-14-CPIO-0343-03-DE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$86,901.00 to $138,298.00 / Per Year


Thursday, June 26, 2014 to Tuesday, July 8, 2014




Full-Time - Term - Not to Exceed 1 year




1 vacancy in the following location:
District of Columbia, DC View Map


All U.S. Citizens


Public Trust - Background Investigation




About the Agency

GAO's work is designed to address four common goals:
- to help the Congress address current and emerging challenges to the well-being and financial security of the American people;
- to help the Congress to respond to changing security threats and the challenges of global interdependence;
- to help transform the Federal government to address national challenges; and
- to maximize the value of GAO by enabling quality, timely service to Congress and by being a leading practices Federal agency.

If you want to help form public policy, and you have exceptional analytical, communication, and collaboration skills, and can demonstrate high levels of initiative, then GAO is where you want to be!

To learn more about GAO please visit us on the web at

This position is located in the Government Accountability Office's (GAO) Continuous Process Improvement Office (CPIO).  CPIO serve as GAO's key strategic advisory body for enterprise-wide continuous process improvement.  It works with the Executive Committee to identify opportunities for increased efficiency and effectiveness, and lower total cost of operations across the mission and mission support sides of GAO.  The office oversees implementation of approved business process improvement initiatives.

This is a full-time TERM position. Appointments to this position will not convey permanent status in the federal service and will be for a period not to exceed one year and may be extended for up to four years. This position may also be made permanent without further competition.


  • Occasional Travel
  • Occasional travel may be required.


  • No


  • U.S. Citizen
  • Completion of a satisfactory background investigation.
  • Selectee must be able to meet/maintain suitability & security requirement.
  • Completion of one year probationary period may be required.
  • Selective Service registration if you are a male born after Dec. 31, 1959.


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  • The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance.  Serves as Program Manager for managing the people side of change, including managing the full spectrum of change management, communications, and employee outreach activities for projects and across GAO. 
  • Develops and implements specific change management strategies and plans for (1) engaging with employees at all levels to share information and obtain feedback, (2) building and utilizing leadership support, including with most senior leaders and (3) managing resistance to change.
  • Develops and implelments communications needed to support change management.


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Applicants must have at least one year (52 weeks) of specialized experience at the next lower level, or equivalent to the GS-13 grade level in the Federal service which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.  Specialized experience is defined as experience applying structured change management approaches and techniques to leading and managing the people side of change to achieve desired outcomes in a knowledge worker environment.  This experience should include implementing change management strategies.

In addition to above qualifications, applicants must meet the following selective placement factor:  Formal training or course of study in change management is required.

If you do not meet the selective placement factor, then you will be rated "not qualified" for this position.



If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions.  Please make sure that your responses to the vacancy questions are supported in your resume.  Follow all instructions carefully as incomplete answers, errors, or omissions may affect your rating.  Your rating will be invalid if you fail to include a narrative reply to any vacancy question(s) that require further explanation or your reply is "see resume".

All applicants will be rated on the following KSA’s and/or competencies:

  • Demonstrated expert professional and technical knowledge of managing the people side of change, including engaging employee, building support, and managing resistance.
  • Demonstrated ability and expertise to translate change management concepts and techniques into specific deliverables and activities that positively affect change.
  • Experience and knowledge of change management principles, methodologies and tools and familiarity with project management approaches, tools, and phases of the project lifecycle.
  • Ability to apply completed training and/or research and study of formal change management approaches and techniques with a primary focus on managing the people side of change
Veterans Preference applies to this announcement.  For more information regarding veterans’ preference please visit

To preview questions please click here.


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This is not a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement. 

Selectee may be required to file a Financial Disclosure Statement.
Travel and relocation expenses will not be paid for by the GAO.
Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit

Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

The U.S. Government Accountability Office is an Equal Opportunity Employer.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year probationary period.


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Please carefully follow all instructions under the How to Apply tab to ensure your are considered for the position.

You are required to apply online for this announcement.  We are unable to accept mailed or emailed documents.  You must complete the entire application process, including submission of all documents Before this announcement closes.  To do so, complete the following steps:

Step 1: Click on the "APPLY ONLINE" button on the right side of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. If you are not registered with USAJOBS, click on the "create your account now!" button to obtain access and electronically build your resume. You will not be able to begin the actual job application without first having a resume built (not uploaded) in the USAJOBS system. Resumes that are uploaded into USAJOBS will not successfully transmit into GAO's application system.
Step 2: Once you submit your resume, you will be redirected to the Career Connector website to complete the application process. If this is your first time in Career Connector, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 3: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Click on "Submit" after you have completed your application. Once you have submitted your application, you can check your status online through your Career Connector or MY USAJOBS account.
Step 4: Career Connector offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
(1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
(2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation the document uploaded and click on "Finished" to be returned to USAJOBS.
(3) You may follow the "Faxing Supporting Documentation" instructions within the online application, which will provide the necessary cover sheets for each of your documents so that they will be correctly submitted. The fax number will be available on the cover sheet.

Please note that each cover sheet and corresponding document must be faxed separately. Be certain to review your complete fax transmittal confirmation to ensure that all pages have been received.

IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. Likewise, if sending them by fax, be sure and include both of them behind the respective fax cover sheet and send them as one fax. If you send them individually with the same cover sheet, each one will overwrite the other.  If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

Your complete online application and any required supplemental documentation (e.g., DD-214, SF-50, etc.) must be received by 11:59 p.m. Eastern Time (ET) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE 5 PM ON THE CLOSING DATE. For all technical issues encountered after 5 PM on the closing date, please contact Requests for extensions will not be granted.

GAO provides reasonable accommodations to applicants and employees (and interns) with disabilities. To request an accommodation, please email


You are required to submit the following documents in addition to your resume as described under the How to Apply section:

- A resume showing relevant experience; (cover letter optional). Your resume must show the work schedule and hours worked per week as well as dates of employment.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring.� To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability and a certification of job readiness.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.


Aisha Maxwell
Phone: 202-512-9791
Fax: 202-512-5555
Agency Information:
441 G Street, NW
Washington, DC
Fax: 202-512-5555


After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications and determine your rating and/or ranking. Your assessment questionnaire and resume will be used to complete this analysis, so please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered and we will notify you in writing.

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