This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Social Insurance Specialist (Claims Representative)

Agency:Social Security Administration

Job Announcement Number:SN-1150805-NY-AB-053

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$39,179.00 to $50,932.00 / Per Year


Tuesday, June 24, 2014 to Thursday, June 26, 2014




Full Time - Permanent




Few vacancies in the following location(s):
Albany, NY View Map
Binghamton, NY View Map
Gloversville, NY View Map
Hudson, NY View Map
Ithaca, NY View Map
More Locations  (4)


United States Citizens


Q - Nonsensitive




Do you have a desire to:

  • help SSA manage its Social Security programs?
  • help to advise millions of retired and disabled individuals?
  • work on a team to make a difference in people's lives and your own?
  • Join SSA, one of the top 10 Best Places to Work in the Federal Government!


    Social Insurance Specialist (Claims Representatives) contribute to the Agency's mission through direct and personal service to the public. This includes communicating with customers about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.


    This position will be filled as Full-Time and/or Part-Time. 

    Positions are located in the Albany Field Office, Albany, NY -Binghamton Field Office, Binghamton, NY- Gloversville Field Office, Gloversville, NY - Hudson Field Office, Hudson, NY- Ithaca Field Office, Ithaca, NY -Oneonta Field Office, Oneonta,  NY-Queensbury Field Office, Queensbury, NY -Schenectady Field Office, Schenectady, NY- Troy Field Office, Troy, NY.


    Additional Selections may be made within six months from the closing date of this announcement. 


    This is a career ladder position leading to the GS 11 grade level.


    • Not Required


    • No


    • U.S. Citizenship required.
    • Registered for Selective Service. See Other Information tab.
    • Background and/or Security Investigation required.
    • Several weeks of technical training class is required.
    • This announcement will be closed when 150 applications have been received.
    • Relocation expenses will not be paid.


    Back to top

    Claims Representatives conduct interviews in person and by phone to obtain, clarify and verify information about initial and continuing eligibility for retirement, survivors, disability and health insurance benefits and eligibility for supplemental security income.  In addition, they resolve discrepancies, clarify issues and make final decisions for initial and continuing claims for benefits and payments.  They also provide referral services, and identify and investigate potential program abuse.


    Back to top

    All qualification requirements must be met by the closing date of the announcement.


    If you are using experience to qualify, your resume must show:


    For GS-7: One (1) year of specialized experience assisting individuals in establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing benefit programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or evaluating policies, procedures and guidelines.


    Note: Part-time work is prorated in crediting experience (e.g.) if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).

    If you are using education to qualify, you must upload your transcript(s).


    For GS-7: A Bachelor's degree and superior academic achievement.  Superior academic achievement is based on: 

    A) Graduated in the upper third of your class in your college, university, or major subdivision;
    B) Graduated with a 3.0 or higher cumulative grade point average (GPA) in all course work required for a bachelor's degree or in the final two years (a 2.95 may be rounded to 3.0)

    C) Graduated with a 3.5 or higher GPA in the required courses for your major (a 3.45 GPA may be rounded to 3.5). No more than 10% of credits may be based on pass/fail courses
    D) Membership in one of the national scholastic honor societies. Freshman honor societies cannot be used to meet this requirement.


    For GS-7: One full year of graduate level education in a related field (one year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study).  If you are claiming one full year of related graduate course work, you must provide proof. Some examples of related graduate course work include Business Administration, Public Administration, and Social Work.

    For GS-7: A combination of graduate level education and the specialized experience as described above. 


    Note: If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of all of your official or unofficial college transcripts or other proof of education with your application materials prior to the announcement closing.appointed.

    NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. Click on the link for a list of Credential Evaluation Services.


    If you are selected for the position, you must provide your official college transcripts prior to being appointed.





    Meet and Deal Panel Interview:  Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.



    Your application will be evaluated under the Category Rating method, based on your responses to the occupational questions in this document.  If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories: 

    1) Qualified Category - Candidates who meet the Minimum Qualification Requirements.


    2) Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position. 


    3) Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.


    Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated.  Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification requirements will automatically be placed in the Best Qualified Category.


    Individuals who have special priority selection rights under CTAP/ICTAP must be rated well-qualified under Category Ranking procedures, for the position to receive consideration for special priority selection.  Candidates who meet the requirements for the Well Qualified Category will be placed at the top of this Category and be given selection priority.  Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(a) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of the most recent Performance Rating and a copy of their most recent SF-50 notating current position, grade level, and duty location. 

    We recommend you use USA Jobs resume builder for submitting a resume to ensure you include dates of employment for each job listed (month/year) as well as average number of hours (e.g., 40 hours, 20 hours) worked per week. Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying  for additional guidance.

    Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

    To preview the questions, click the following link: View Assessment Questions


    Back to top

    NOTE:  Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work. Please visit our Careers website at for additional information.


    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


    NOTE: Individuals with disabilities may call us via Federal Relay using the (voice) contact telephone provided.


    Back to top

    Notice Concerning Materially False, Fictitious, or Fraudulent Statements

    Anything you claim in the occupational questionnaire, resume and supporting documents may be subject to verification. By completing the application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations may lead to disqualification and/or termination of employment.

    To apply for this position, you must submit a complete application package, which includes:

    ·        Your Résumé;

    ·        The Occupational Questionnaire; and

    ·        Additional Required Documents, if applicable (see Required Documents section below)


    The complete application package must be submitted by 11:59 PM (EST) on Thursday, June 26, 2014 to receive consideration.

    ·        To begin, click Apply Online to create a      USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents to upload your documents and complete the occupational questionnaire.

    ·        Click the Submit My Answers button to submit your application package.

    ·        It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    ·        To verify your application is complete, log into your      USAJOBS account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

    NOTE: Your uploaded documents may take several hours to clear the virus scan process.

    ·        To return to an incomplete application, log into your      USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


    NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in an ineligible rating.


    To fax supporting documents you are unable to upload, complete the United States Government Application Cover Page using the following 1150805. Fax your documents to 1-478-757-3144.


    If you cannot apply online:
    1. View and print the occupational questionnaire: View Occupational Questionnaire,
    2. Print the 1203FX (Form C) to provide your responses to the occupational questionnaire; and
    3. Fax the completed 1203FX and supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


    Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.


    You must submit supporting documentation to claim certain types of preference or qualify on the basis of education.

    INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. Applicants must be well-qualified for the vacancy. Well qualified is defined as meeting the Minimum Qualification Requirements and demonstrating a satisfactory level of the knowledge, skills and abilities necessary to perform the duties of the position. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50). For more information visit
    VETERANS' PREFERENCE: If you are claiming veterans' preference under competitive procedures, submit a copy of your military discharge certificate (DD 214 member 4 copy), official statement of service from your command if you are currently on active duty, or other proof of eligibility. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans' preference, you must also submit an Application for 10-Point Veterans' Preference (SF 15) and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit


    PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application.


    Anthony Baldo
    Phone: (212)264-4556
    Agency Information:
    SSA New York
    26 Federal Plaza
    Room 4020
    New York, NY


    NOTE:   Since this announcement was issued with a predetermined cutoff number for accepting applications, you will only be considered if you are one of the first 300 applicants.  After all of the applications received prior to the cutoff have been evaluated, you will receive a notification explaining the status of your application. Because we send notifications for each step of the process, we will not respond to status inquiries.


    If you applied incorrectly or submitted an incomplete application, we will be unable to send you a notification regarding the status of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.


    Once you have successfully submitted your occupational questionnaire, you will receive the following email notifications concerning your application status: (1) Receipt of application; (2) Result of qualifications review and if Referred/Not Referred to the selecting official; and (3) Selected/Not Selected for the position.


    Additional Duty Location Info

    Few vacancies in the following locations:
    Albany, NY View Map
    Binghamton, NY View Map
    Gloversville, NY View Map
    Hudson, NY View Map
    Ithaca, NY View Map
    Oneonta, NY View Map
    Queensbury, NY View Map
    Schenectady, NY View Map
    Troy, NY View Map

    Back to top
    Print Preview

    Job Announcement Number:


    Control Number: