BASIC REQUIREMENTS FOR ALL MEDICAL SUPPORT
a. Citizenship. Citizen of the United States
b. Experience and Education
(1) Experience. Six months experience of clerical,
office or other work that indicates the ability to acquire the particular
knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
Experience/Education Combination. Equivalent combination of experience
and education are qualifying for entry level for which both education and
experience are acceptable.
GS-6 Advanced MSA
(a) Experience. One year of experience equivalent to
the next lower grade level.
(b) Assignment. The Advanced MSA works
collaboratively in an interdisciplinary coordinated care delivery model (i.e.,
patient aligned care team, or other specialty care setting where the patient
aligned care team model is used such as oncology, HIV, SCI, Military Sexual
Trauma, etc.). The Advanced MSA coordinates with the patient care team to review
the clinic utilization by using various reports (e.g., Clinic Utilization
Statistical Summary), ensure that the clinic setup is closely monitored to
effectively support the needs of the clinic, and make any necessary
adjustments. They develop/maintain effective and efficient communication with
the patient, interdisciplinary team, VA medical centers, and other agencies
(e.g., assist with communications during the inpatient to outpatient discharge;
communicate with non-VA medical facilities; facilitate/process secure messaging
with the patient and team; notify patients of normal lab results; develop and
manage a tracking system for follow up care such as consults, tests, etc.).
Other assignments at this level include, but are not limited to: participating
in team huddles and team meetings to manage and plan patient care; setting
priorities and deadlines, adjusting the flow and sequencing of the work to meet
team and patient needs; may work with the team to reinforce the plan of care
and self-help solutions and entering appropriate information into the
electronic record; monitoring pre-appointment requirements to assure readiness
for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait
list to verify and validate accuracy and resolve issues; participating and
providing input in problem solving on operational issues or procedures in team
meetings, performing administrative follow up actions; participating in and
independently following up on team huddles by sharing information and collaborating
with the medical team to assure continuity of care; evaluating patient
information and clinic schedule lists to determine whether patient is vested;
educating providers about shared patients (those who receive their care at
multiple VAs or those who have care in the community) and bringing to the
attention of the provider. For all assignments above the full performance
level, the higher level duties must consist of significant scope,
administrative independence, complexity (difficulty) and range of variety as
described in this standard at the specified grade level and be performed by the
incumbent at least 25% of the time.
(c) Demonstrated Knowledge, Skills, and Abilities. Candidates
must demonstrate the KSAs below:
1. Ability to collaborate, communicate, set priorities, and
organize the work in order to meet deadlines, ensuring compliance with
established processes, policies, and regulations.
2. Ability to communicate tactfully and effectively, both
orally and in writing, in order to meet program objectives. This may include
preparing reports in various formats and presenting data to various
3. Advanced knowledge of the technical health care process
as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently
utilizing reference sources, decision making, and empowering the team to
collaborate and resolve problems within a complex systems environment.
5. Advanced knowledge of policies and procedures associated with
operational activities that affect the patient flow, patient care, and the
knowledge of medical terminology due to the technical nature of language
utilized by clinicians.
VA HANDBOOK 5005/53 PART II APPENDIX G45
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Physical Requirements: Work is primarily sedentary involving
periods of moderate to heavy computer usage. Daily intermittent walking,
standing, bending, stooping, reaching, crouching and carrying of lightweight
items required. Rigid deadlines and need for high degree of accuracy
periodically becomes stressful and demanding.
HOW YOU WILL BE EVALUATED:
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-05 to GS-06. The Professional Standards Board (a peer-review group) will recommend the grade and salary at which the candidate will be placed. For internal selectees eligible for promotion, the board will determine grade and HR will determine step in accordance with policy.